Jean Sykes

Assisted clients with intake and registration processes. Collected and reviewed client paperwork and documentation. Conducted initial assessments to determine client eligibility for services.

Executed data entry and file scanning operations to ensure accurate record-keeping.

Assessed and confirmed accuracy of client insurance details to facilitate seamless service delivery.

Performed cashiering duties accurately for services rendered. Entered service codes and updated records. Identified appropriate charges for services and processed payments, issuing receipts.

• Interview customer's together necessary information to access services needed.
• Provide direction and options for initial level of service; address and assist customers in removing employment barriers, refer to community resources.
• Determine customer's eligibility for training programs, TANF, WIA/Adult, Dislocated worker and Trade programs.
• Negotiate the development of employment plans and determine appropriateness for programs. Monitor progress; conduct computerized job searches to match job seeker with jobs.

• Corporate Agent, on site at Dyno Nobel. Plan and sell transportation and accommodations required. Car Rentals, tour packages, Airline tickets, Organized and set up Conventions, Customer service, Resolve problems.

• Corporate Agent. Organized and set up conventions. Trained and Supervised agents on new policies, processes and formats for computer systems. Tour packages, Airline tickets, Car Rentals. Taught OAG, Ticketing, Taxes, Faring, Car Rental, Hotel Reservations, Taught students Sabra, Worldspan and Apollo Computer systems. Mentored co-workers in applying new rules, updates from the airlines, helped new agents to become proficient in sales and customer services