Emily Oliver
Utica,New York
Summary
Compassionate Student Support Specialist known for high productivity and efficient task completion. Possess specialized skills in behavioral intervention strategies, individualized education plan implementation, and crisis management. Excel in communication, empathy, and problem-solving to support student success and foster educational environments where all students can thrive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Support Specialist
The House Of The Good Shepherd
Utica, NY
11.2023 - Current
- Demonstrated expertise in providing crisis intervention by effectively utilizing deescalation techniques and actively listening to client needs in a school setting, with primarily grades 8-12
Residential Program Supervisor
House Of The Good Shepherd
Utica, NY
12.2021 - 06.2023
- Conducted interviews and provided training for employees in a residential building, while also overseeing their performance.
- Conducted thorough investigations on program incidents
- Efficiently responded to call-ins, client crises, and other unexpected incidents through active involvement in a rotating 24-hour on-call schedule
Direct Care Worker
House Of The Good Shepherd
Utica, NY
09.2017 - 12.2021
- Served as a reliable source of support, building trust with clients and cultivating strong relationships.
- Applied appropriate behavior management approaches
- Assisted in crisis management situations, including de-escalation techniques.
Behavioral Manager & Mentor
Quality Youth Services
Utica, NY
09.2018 - 03.2021
- Collaborated with teachers, parents, and other team members to discuss child's progress and develop strategies for improvement
- Regular communication with parents regarding child's behavior and progress towards goals.
- Promoted the emotional well-being and personal development of children
Direct Support Professional
Allegany ARC
Wellsville, NY
09.2016 - 09.2017
- Accompanied individuals on outings to promote independence and integration into the community
- Provided guidance and support to ensure safety of individuals served
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor
- Assisted individuals with daily living activities such as bathing, dressing, and grooming
Direct Care Worker
House Of The Good Shepherd
Utica, NY
06.2015 - 09.2016
- Served as a reliable source of support, building trust with clients and cultivating strong relationships
- Applied appropriate behavior management approaches
- Assisted in crisis management situations, including de-escalation techniques
Education
52 credits earned - Psychology
The College of Saint Rose
Albany, NYSkills
- Experience with at-risk youth
- Behavioral Management
- De-Escalation Techniques
- Client documentation
- Adaptability and Flexibility
- Personnel Management
Accomplishments
Star Performer Award, 2023-2024- presented to employees who demonstrate commitment to the mission of The House and the seven sanctuary commitments; consistently exceed the expectations of their job; display an attitude that the safety of the children, families, and staff always come first; and have made a significant impact and truly made a difference through their work at HGS
Certification
- Trainer of Cornell's Therapeutic Crisis Intervention
References
References available upon request.
Timeline
Student Support Specialist
The House Of The Good Shepherd
11.2023 - Current
Residential Program Supervisor
House Of The Good Shepherd
12.2021 - 06.2023
Behavioral Manager & Mentor
Quality Youth Services
09.2018 - 03.2021
Direct Care Worker
House Of The Good Shepherd
09.2017 - 12.2021
Direct Support Professional
Allegany ARC
09.2016 - 09.2017
Direct Care Worker
House Of The Good Shepherd
06.2015 - 09.2016
52 credits earned - Psychology
The College of Saint Rose
- Trainer of Cornell's Therapeutic Crisis Intervention
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