Summary
Work History
Education
Skills
Timeline
StoreManager

Emily Olsen

Store Manager
Syracuse,UT

Summary

Retail store manager charged with customer satisfaction through every aspect of business - creative merchandising, attentive and accommodating customer service, and diverse product assortment. Proficient in research of innovative merchandising trends, stock and inventory rotation, tracking sales to meet required gross and CTO margins, and responding to customer and store needs in a timely and professional manner. Responsible for keeping team members happy and on-task and assigning appropriate tasks to individual team members based on skill level and capability.

Work History

Store Manager

Harmons Grocery
Roy, UT
11.2021 - Current
  • Directed creative merchandising on the sales floor with diverse product assortment and appropriate inventory levels.
  • Reviewed and monitored labor, purchases and other expenses to maintain quarterly gross and CTO projections.
  • Assigned individual team members to specific jobs based on skill level and capability, helping with career growth.
  • Managed store operations on a daily basis, including equipment maintenance calls, security issues and task assignments based on store needs.
  • Coached managers on sales growth, process improvement, inventory consistency, scheduling to meet labor projections, team member direction and customer care.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for managers to discuss sales promotions and new inventory while providing a platform for healthy discussion of store opportunities.
  • Developed unique events and special promotions to drive sales.

Kitchen Manager

Harmons
Farmington, UT
03.2020 - 11.2021
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties to chefs and followed up to verify proper preparation and production of meals.
  • Created and deployed successful strategies to boost sales performance, streamline food prep processes and reduce waste.
  • Scheduled and received food and beverage deliveries, adhering to cost projections.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed employees successfully in fast-paced environment through proactive communication and positive feedback.

Bakery Manager

Harmons Grocery
Farmington, UT
11.2017 - 03.2020
  • Maintained cleanliness and hygiene in bakery department.
  • Baked consistent quality items by accurately mixing, dividing, shaping, proofing and packaging.
  • Maintained and controlled inventory of baked goods and backstock.
  • Arranged bakery displays to showcase baked goods to drive product sales according to seasonality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Increased efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.

Education

High School Diploma -

Riverton High School
Riverton
08.2005 - 05.2008

Skills

    Food safety manager

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Timeline

Store Manager

Harmons Grocery
11.2021 - Current

Kitchen Manager

Harmons
03.2020 - 11.2021

Bakery Manager

Harmons Grocery
11.2017 - 03.2020

High School Diploma -

Riverton High School
08.2005 - 05.2008
Emily OlsenStore Manager