Shannon Mckee

As a People Support Manager, PSM, at Harmons I manage all aspects of HR at the store level.

• Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintain accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conduct thorough internal investigations, addressing employee and management concerns with fairness and transparency.
• Manage benefits administration, ensuring accurate enrollment and timely processing of claims, maintaining 100% enrollment during my time in this position
• Motivate employees and managers through special events, incentive programs, and constructive feedback.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Determine eligibility of programs such as FMLA, Parental Leave, and Bereavement Pay.
• Manage full cycle of employment including recruiting top talent, holding interviews, hiring, onboarding, and teaching orientation
• Prepare reports for Store Director including Pay Class compliance, Raise Reviews, Yearly Growth Plan, and other performance trackers.
• Become proficient in many different sales departments and step in to help when needed.

• Worked closely with Sales Directors, Merchandisers, and Vendors to build eye catching and shop-able displays for the Grand Opening of the Mountain View Harmons in Riverton.
• Exceeded sales projections for Valentine's and School Dance sales increase within the first year of opening.
• Was given the opportunity to train Floral Managers for Harmons, and successfully trained and mentored 7 managers during my time there.
• Taught workshops at my store and others to help train associates who would be working in Floral only during Floral Holidays and Dances.
• Provided excellent customer service to all customers and implemented a "The answer is always Yes We Can" policy with my team.

• Ensured visual consistency across all displays within the department by elevating company branding standards.
• Followed market trends and increased sales by introducing trending foliage, and unique home décor items that attracted diverse clientele.
• Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
• Coordinated the execution of successful floral holidays by analyzing market trends to ensure purchase of appropriate merchandise, training, scheduling, and mentoring my floral team, and and preparing them for the increased workload of Valentine's Day, Mother's Day, Christmas and other floral holidays.
• Maintained highest sales increases in the company during Valentine's Day and School Dances. These trends followed me at 3 different locations.

• Maintained an organized, well stocked Kitchenware department through consistent ordering, stocking, and keen attention to detail.
• Demonstrated product knowledge to assist customers and drive sales
• Fostered lasting relationships with Vendors and Reps.
• Provided stellar customer service at all times.

I was the Home GM Manager at Harmons City Creek store during it's first year of operation.

• Maintained a large percentage of the store's inventory.
• Set promotional aisle creatively and to match customer's needs, purchasing trends, and seasonality.
• Assisted Store Director with the successful operation of the store.
• Promptly addressed and resolved conflicts and concerns of customers, and associates.
• Contributed articles to Harmons Blog

• Ensured customer satisfaction and resolved customer issues.
• Managed day to day performance of cashiers and baggers, and maintenance team.
• Motivated, trained, and coached Front End staff with positive and consistent feedback.
• Provided remarkable customer experience at the last point of customer contact.

• Relayed medical concerns and advice between parents and physicians.
• Scheduled appointments as needed.
• Drafted and transcribed written communications for physicians.
• Tracked and administered immunizations.
• Assisted with insurance billing