Nicka Hiramoto
Sandy,UT
Summary
Passionate customer service professional with over 25 years of experience in building relationships, cultivating partnerships and retaining satisfied clientele. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing potential necessities and revealing customer needs to deliver solutions. Client-oriented, dedicated and resourceful, possessing successful selling and negotiation abilities. Strategic individual with strong work ethic and advanced complex problem-solving talents.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales & Events Coordinator
Harmons Grocery
09.2023 - Current
- Create recipes highlighting products and sharing product knowledge to promote sales
- Manage team of associates who sample products on the sales floor
- Increased event attendance by developing and implementing strategic marketing campaigns for sales events.
- Managed budgets for multiple events, ensuring cost-effective planning and execution to meet financial goals.
- Coordinated successful sales events by collaborating with cross-functional teams, including marketing, operations, and product management.
- Streamlined registration processes through the implementation of online tools and systems, enhancing customer experience.
- Trained sales teams on event strategies and tactics to increase overall effectiveness in promoting products during events.
- Developed engaging event content by researching industry trends and identifying key topics relevant to target audiences.
- Analyzed post-event data to identify areas of improvement for future planning and optimization of event performance.
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Established strong relationships with industry influencers who became advocates for the company''s products during sales events.
- Ensured smooth execution of all event activities by creating detailed timelines and assigning responsibilities to appropriate team members.
- Leveraged social media channels to promote upcoming sales events, generating buzz and excitement among target audience members.
Licensed Realtor
Self-employed
06.2012 - Current
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Accompanied buyers during property inspections.
- Assisted homeowners with relocation and moving services after sale of each home.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Promoted listings on social media and print advertisements.
Fitness Instructor
Self-employed
04.2010 - 03.2020
- Gave dietary and nutritional recommendations to help clients maintain optimal physiques.
- Taught one-on-one and group fitness classes to ages 0-100.
- Notified clients about class prices, promotions and available payment options.
- Stayed up-to-date regarding latest fitness trends and routines.
- Demonstrated stretching, cool-down and recovery techniques following workouts.
- Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.
- Taught various group exercise classes and planned activities to give gym members different fitness options.
- Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
- Carried equipment and retail products, inventoried/sold/reordered when necessary.
- Promoted business and physical fitness by attending off-site promotional and community events.
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Scheduled class times and appointments according to client availability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
Licensed Tattoo Artist
Self-employed
05.2008 - 12.2011
- Owned and operated Tattoo studio.
- Performed clean, high-quality work at all times.
- Grew client base by marketing services.
- Specialized in Permanent Cosmetics, also provided on site tanning and teeth whitening.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Mary Kay Team Leader
Self Employed
10.2004 - 08.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Provided personalized skincare recommendations to specifically target top concerns.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Identified client needs and recommended products based on preferences and requirements.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to clients for proms, weddings, and special occasions.
Sales Floor Supervisor
JCPenney
11.2019 - 09.2021
- Assisted with training, development and mentoring of sales employees.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
- Communicated sales goals and key performance indicators to employees.
- Delegated tasks to maintain efficient workflow.
- Orchestrated meetings with staff to review current projects and build interpersonal relationships.
- Trained, managed and motivated employees to promote professional skill development.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Health Coach
South Jordan Chiropractic
04.2016 - 11.2019
- Improved general health of clients by sharing nutrition information and fitness tips.
- Monitored clients' progress and compared to pre-determined health targets.
- Gathered health data from clients using self-assessment tools.
- Reported on clients' health status by interpreting data.
- Supervised staff to comply with established health policies, procedures, standards and guidelines.
- Conducted routine monthly audits and annual site visits to monitor program success.
- Screened clients for variety of health risk factors to make appropriate referrals.
- Boosted community members' health knowledge through participation in health fairs and events.
- Conducted and coordinated health needs assessments and other public health surveys.
- Reviewed and maintained operation records and reports to facilitate health education programs.
- Enhanced awareness of health resources and worked to connect individuals with programs.
Hotel Front Desk Agent
Comfort Suites Hotel
04.2003 - 04.2005
- Handled high volume of phone calls and routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Drafted guest invoices and posted charges to individual accounts.
- Monitored reservations to track incoming parties and special events.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Educated guests regarding important property information and directions to different hotel areas.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
Call Center Customer Service Representative
Home Depot
03.2003 - 10.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Pharmacy Technician
Bi-Mart Pharmacy
03.2001 - 03.2003
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Restaurant Team Member
Kowloon Restaurant
01.1996 - 06.2002
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served Lyon's club and Shriner's weekly, up to 100 guests.
Education
Licensed Realtor -
Stringham
OnlineHigh School Diploma -
Yoncalla High School
Yoncalla, OR06.1995
Skills
- Self-driven Leadership
- Client Relations Management
- Client Focused Service
- Sales and Marketing Strategy
- Networking and Prospecting and Promotional Campaigns
- Attention to Detail
- Neutralizing Issues and Problem Solving
- Data Entry and Management
- Verbal and Written Communication
- Contract Negotiation
- Effective Communicator and Public Speaker
AWARDS
- MANAGER OF THE QUARTER AWARD
- GO-GIVE AWARD
Certification
- DISC Personality Training
- Utah Real Estate Board of Realtors
- National Association of Realtors
- RSPS Designation (Resort and Second Property Specialist
- MRP Designation (Military Relocation Professional)
- CNE Designation (Certified Negotiation Expert)
- Dr Sears Health Coach Certificate
- ZIN Member and Zumba Affiliate
- Licensed Tattoo Artist (Oregon State Board of Electrologists and Body Art Practitioners)
Timeline
Sales & Events Coordinator
Harmons Grocery
09.2023 - Current
Sales Floor Supervisor
JCPenney
11.2019 - 09.2021
Health Coach
South Jordan Chiropractic
04.2016 - 11.2019
Licensed Realtor
Self-employed
06.2012 - Current
Fitness Instructor
Self-employed
04.2010 - 03.2020
Licensed Tattoo Artist
Self-employed
05.2008 - 12.2011
Mary Kay Team Leader
Self Employed
10.2004 - 08.2020
Hotel Front Desk Agent
Comfort Suites Hotel
04.2003 - 04.2005
Call Center Customer Service Representative
Home Depot
03.2003 - 10.2003
Pharmacy Technician
Bi-Mart Pharmacy
03.2001 - 03.2003
Restaurant Team Member
Kowloon Restaurant
01.1996 - 06.2002
Licensed Realtor -
Stringham
High School Diploma -
Yoncalla High School
- DISC Personality Training
- Utah Real Estate Board of Realtors
- National Association of Realtors
- RSPS Designation (Resort and Second Property Specialist
- MRP Designation (Military Relocation Professional)
- CNE Designation (Certified Negotiation Expert)
- Dr Sears Health Coach Certificate
- ZIN Member and Zumba Affiliate
- Licensed Tattoo Artist (Oregon State Board of Electrologists and Body Art Practitioners)
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