Summary
Overview
Work History
Education
Skills
Timeline
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Emily Ortega

Mercedes,TX

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at BrightStar Care. Excelled in problem-solving and organization, boosting efficiency and confidentiality. Skilled in Microsoft Office and customer service, adept at managing multiple priorities and improving operational performance. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and industrious bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Overview

2
2
years of professional experience

Work History

Receptionist

BrightStar Care
Edinburg, TX
08.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Organized, maintained and updated information in computer databases.

Carhop Server

Sonics Drive In
Elsa, TX
10.2022 - 03.2023
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Answered guest questions and promoted special products.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
  • Operated headset communication system to take orders quickly and accurately from customers.

Education

High School Diploma -

Edcouch-Elsa High School
Edcouch, TX
05.2023

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Multi-line telephone operation
  • Typing Speed
  • Performance Improvement
  • Customer Service
  • Problem-Solving
  • Microsoft Office
  • HIPAA Guidelines
  • EMR / EHR

Timeline

Receptionist

BrightStar Care
08.2023 - 04.2024

Carhop Server

Sonics Drive In
10.2022 - 03.2023

High School Diploma -

Edcouch-Elsa High School
Emily Ortega