Emily Osornio
Salinas,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
Salinas, California
08.2022 - Current
- Trained and mentored new team members on customer service standards.
- Managed inventory levels to optimize product availability for customers.
- Resolved customer inquiries and complaints promptly and effectively.
- Conducted regular store audits to maintain cleanliness and organization.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled emergency situations with composure and in accordance with company guidelines.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Rancho San Juan High School
Salinas, CA05-2024
Skills
- Training new hires
- Inventory management
- Customer complaint resolution
- Cash handling
- Customer relationship management
- Key handling
- Bilingual and biliterate in English and Spanish
- Team building
- Effective communication
- Time management
Timeline
Shift Leader
Walgreens
08.2022 - Current
High School Diploma -
Rancho San Juan High School