Piper Bonnema
Dayton,MN
Summary
As a Shift Leader at Salads and Smoothies, I excelled in managing shifts and training new hires, enhancing customer satisfaction and operational efficiency. My expertise in cash handling and fostering a team-oriented environment led to significant improvements in service delivery and workplace morale. Skilled in both customer service and effective communication, I consistently ensured seamless operations and high-quality experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Salads and Smoothies
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Maple Grove Senior High
Maple Grove Skills
- Cash handling
- Customer service
- Training new hires
- managing shifts
Certification
Serve safe certification
Timeline
Shift Leader
Salads and Smoothies
08.2023 - Current
Maple Grove Senior High
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