Maddox Holstein
Tucson,AZ
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Shift Leader
Popeyes® Louisana Kitchen
Tucson, Az
08.2023 - Current
- Trained new team members on operational procedures and customer service skills.
- Managed inventory levels and coordinated supply orders to meet demand.
- Monitored food quality and presentation to uphold brand standards consistently.
- Resolved customer complaints efficiently to enhance guest satisfaction experiences.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coached staff on strategies to enhance performance and improve customer relations.
Cashier
El Pollo Loco
Tucson, az
06.2025 - 08.2025
- Process customer transactions efficiently and accurately using point-of-sale systems.
- Maintain cleanliness and organization of the front counter and dining area.
- Assist customers with menu selections and provide knowledgeable recommendations.
- Collaborate with team members to manage peak service times effectively.
- Restock inventory items regularly to ensure product availability for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Sonoran Science Academy
Tucson, azSkills
- Training new hires
- Inventory management
- Customer service
- Cash handling
- Training assistance
- Inventory counts
- POS system operation
- Framing
- Painting and finishing
- Worksite safety
- Power tool operation
- Physical stamina
- Heavy lifting
- OSHA
Certification
- 10hr OSHA certified
- Fingerprint clearance card
Affiliations
- I played plenty of sports throughout my years of highschool and still play volleyball and basketball.
- I like cars. Not very experienced at building or repairing but still like to admire them.
- I like putting things together. (Legos, arts and crafts, models)
- I enjoy working out and going to the gym.
Schooling
- I attended a six month program to learn about residential construction. There, I learned how to use power tools, frame, insulate, run wire, hang drywall, and paint. Brushed over some plumbing and never got much experience installing doors, windows, or cabinets.
Timeline
Cashier
El Pollo Loco
06.2025 - 08.2025
Shift Leader
Popeyes® Louisana Kitchen
08.2023 - Current
Sonoran Science Academy