Emily Pacheco
Kissimmee,FL
Summary
hard working person with customer service, multitasking and time management abilities who also believes in team work. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Medical Records Supervisor
Southwest Internal Medicine Specialists
Orlando, Florida
02.2015 - 03.2024
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Released information through email, fax or mailing to persons or agencies according to regulations.
- Provided training sessions for staff on proper documentation techniques.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Purged inactive files and destroyed obsolete files following procedures.
Receptionist
Southwest Internal Medicine Specialists
Orlando , FL
03.2007 - 02.2015
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' insurances and identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist
Dr. Kenneth Feuer
Orlando, FL
09.2006 - 02.2007
- Checked in Patients.
- Entered new patient information into the system.
- Made Photo Copies of insurance and Photo ID Cards.
- Scanned patient records into the system
- Greeted patient.
- Prepped charts
Education
Certificate - Medical Billing And Coding
Flordia Technical College
Kissimmee, FL03-2019
High School Diploma -
Flushing High School
Flushing, NY06-1988
Skills
- Regulatory Reporting Requirements
- Staff Training and Development
- Conflict resolution techniques
- Critical thinking abilities
- HIPAA knowledge
- Typing 45 wpm
- Speak Spanish as a second language
References
References available upon request.
Timeline
Medical Records Supervisor
Southwest Internal Medicine Specialists
02.2015 - 03.2024
Receptionist
Southwest Internal Medicine Specialists
03.2007 - 02.2015
Receptionist
Dr. Kenneth Feuer
09.2006 - 02.2007
Certificate - Medical Billing And Coding
Flordia Technical College
High School Diploma -
Flushing High School
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