Eillen Delgado
Hialeah,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
Work History
Medical Records and Referral Supervisor
Vida Medical Centers
12.2020 - Current
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Established criteria and procedures for releasing patient information according to facility policy and legal requirements.
Surgical Coordinator
Vida Medical Centers
12.2020 - 06.2021
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Organized transportation arrangements for post-operative patients when necessary, easing their transition from hospital to home recovery environments.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Office Manager
Peace And Harmony CMH Inc
07.2018 - 02.2020
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Supported the completion of high-quality audits with diligent documentation and attention to detail.
Education
Associate of Science -
Colegio Universitario Fermin Toro
09.2017
Skills
- Staff Management
- Physician Authorizations
- Medical terminology knowledge
- Data entry proficiency
- Regulatory Reporting Requirements
- Multitasking proficiency
- New hire processing
- Payroll Processing
- Scheduling
- Excellent computer skills
- EMR Systems
- Insurance Verification
Timeline
Medical Records and Referral Supervisor
Vida Medical Centers
12.2020 - Current
Surgical Coordinator
Vida Medical Centers
12.2020 - 06.2021
Office Manager
Peace And Harmony CMH Inc
07.2018 - 02.2020
Associate of Science -
Colegio Universitario Fermin Toro
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