Emily Padilla
Pendergrass,GA
Summary
Proficient leader with a strong focus on enhancing service quality and operational efficiency. Expertise in budget management and staff training, contributing to effective project execution and customer satisfaction. Dynamic General Manager with proven success in enhancing patient experiences, managing inventory, and implementing effective marketing strategies.
Overview
10
10
years of professional experience
Work History
General Manager
NV Nails Spa
Jefferson, GA
01.2023 - Current
- Managed daily operations, ensuring smooth service in a high-demand spa environment.
- Supervised staff, providing training and support to enhance service quality.
- Coordinated inventory management, ensuring supplies met client needs consistently.
- Developed marketing strategies to attract new clients and retain existing ones.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
Patient Access Specialist
Northside Hospital
Lawrenceville, GA
01.2019 - 01.2021
- Managed patient registration and scheduling for diverse healthcare services, ensuring accurate and timely access to care.
- Verified insurance eligibility and obtained necessary authorizations for procedures.
- Coordinated communication between patients and medical staff to streamline processes, enhancing patient experience and satisfaction.
- Maintained accurate electronic health records and patient information systems.
- Handled sensitive patient data with confidentiality and compliance standards.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified demographics and insurance information to register patients in computer system.
- Resolved registration issues related to eligibility verification and authorization, facilitating smoother patient access to necessary services.
Assembler
EMD Millipore Corporation
Danvers, Massachusetts
01.2016 - 01.2018
- Operated various hand tools and machinery to perform assembly tasks efficiently.
- Inspected finished products for quality assurance and adherence to standards.
- Maintained a clean and organized work area to ensure safety and efficiency.
- Trained new assemblers on operational procedures and safety protocols.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Inspect finished products for defects and conformance to customer requirements.
- Collaborate with team members to optimize workflow processes within the department.
- Monitor stock levels of raw materials needed for upcoming production runs.
Education
Some College (No Degree) - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GA03-2026
Skills
- Customer service
- Project management
- Staff training
- Inventory management
- Marketing strategies
- Data entry
- Appointment scheduling
- Phone and email etiquette
- Payment processing
- EMR updating
- Trillingual
- Revenue Cycle Management
Languages
English
Full Professional
Spanish
Full Professional
Cambodian
Professional
Timeline
General Manager
NV Nails Spa
01.2023 - Current
Patient Access Specialist
Northside Hospital
01.2019 - 01.2021
Assembler
EMD Millipore Corporation
01.2016 - 01.2018
Some College (No Degree) - Business Administration And Management
Georgia Gwinnett College