Emily Padron
North Richland Hills,TX
Summary
Dynamic Shift Leader with a proven track record at Tropical Smoothie Cafe, excelling in team leadership and staff supervision. Skilled in POS system operation and known for enhancing customer satisfaction through exceptional service and coffee expertise. Fluent in Spanish, I bring a professional demeanor and a motivational approach to team management, significantly improving operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie Cafe
Hurst, Texas
07.2023 - 10.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted in training new employees on shift operations.
- Responsible for making smoothies and food to keep clientele satisfied and returning.
- Checked orders for quality and completeness.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
Barista
PJ's Coffee
North Richland Hills, TX
08.2023 - 06.2024
- Utilized POS system to receive and process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Described menu items to customers and suggested appealing products.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Memorized official and off-menu coffee and tea preparations.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
Associate of Science - Nursing
Tarrant County College
Fort Worth, TXSkills
- Team leadership
- Staff supervision
- POS system operation
- Policy and procedure enforcement
- Staff training and development
- Motivational leadership
- Up-selling
- Espresso machine operation
- Coffee expertise
- Friendly and outgoing
- Excellent memory
- Conversant in Spanish
- Professional demeanor
Certification
- OSHA Certified
- CPR Certified
- Stop the bleed certified
- Patient Care Technician Certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Barista
PJ's Coffee
08.2023 - 06.2024
Shift Leader
Tropical Smoothie Cafe
07.2023 - 10.2024
Associate of Science - Nursing
Tarrant County College