Emily Parlett
Evans,GA
Summary
Detail-oriented office administrator with experience in customer service and business operations. Excels in coordinating responsibilities, fostering effective communication, and cultivating a productive work environment. Experienced in team support, managing administrative tasks, and collaborating to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
Starbucks
Grovetown, Georgia
05.2023 - Current
- Trained new employees on customer service, product knowledge, and cash handling to ensure operational readiness.
- Coached employees on interactions with customers to drive exceptional service.
- Guided employees in task completion during peak periods to maintain service quality.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assigned skilled staff to critical areas during shifts to maximize productivity and service efficiency.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations.
Office Manager
Elliott Sons Funeral Home
Augusta, GA
04.2022 - 05.2023
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
Office Administrative Assistant
Service Corporation International
Augusta, GA
11.2019 - 04.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality to support seamless access to information.
- Managed confidential documents according to established protocol, safeguarding sensitive information for compliance and trust.
- Coordinated communication between departments, enhancing collaboration and information sharing across the organization.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information, legal documents, internal procedure documents, and contracts.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Google Sheets and Excel
Education
Business Marketing
Augusta State University
AugustaSkills
- Customer support
- Team leadership
- Office management
- Organizational management
- Data management
- Stock control
- Problem solving
- Oral communication
Timeline
Shift Manager
Starbucks
05.2023 - Current
Office Manager
Elliott Sons Funeral Home
04.2022 - 05.2023
Office Administrative Assistant
Service Corporation International
11.2019 - 04.2022
Business Marketing
Augusta State University