Summary
Overview
Work History
Skills
Timeline
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Emily Pattalio

DeKalb,IL

Summary

Proven track record in enhancing customer satisfaction and resolving conflicts, as demonstrated at Walmart. Skilled in multitasking and problem-solving, I excel in high-pressure environments, ensuring timely and effective resolution of customer complaints. My flexibility and reliability have consistently improved service quality and customer loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Host

Walmart
09.2023 - Current
  • Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.

Crew Member

Wendy's
05.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.

Phone Representative

Italian Dreams Pizza & Pasta
12.2021 - 08.2023
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Handled high call volumes calmly and professionally, maintaining composure under pressure.
  • Addressed customer complaints with empathy, resolving issues promptly to ensure customer loyalty.
  • Collaborated closely with kitchen staff to communicate special orders or dietary restrictions for better service quality.

Skills

  • Customer Focus
  • Complaint Handling
  • Flexibility
  • Multitasking
  • Reliability
  • Time Management
  • Problem-Solving

Timeline

Customer Service Host

Walmart
09.2023 - Current

Crew Member

Wendy's
05.2023 - 09.2023

Phone Representative

Italian Dreams Pizza & Pasta
12.2021 - 08.2023

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Emily Pattalio