Melissa Mann
Ashland,KY
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in complaint handling and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in training staff and implementing strategies that improved service quality and operational efficiency. Committed to fostering loyalty and building rapport with customers. At Wendy’s I was ServSafe Certified.
Overview
5
5
years of professional experience
Work History
Customer Service Host
Walmart
Ashland, Kentucky
07.2025 - Current
- Assisted customers with inquiries and product locations to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkout.
- Maintained organized merchandise displays to promote product visibility and accessibility.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Trained new employees on customer service protocols and store policies for consistency.
- Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
Sales Associate
Walmart
Ashland, Kentucky
12.2023 - 07.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize sales opportunities.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Trained new associates on store policies and effective sales techniques.
- Conducted inventory checks regularly to maintain stock levels and reduce shrinkage.
- Addressed customer inquiries and resolved issues promptly, fostering loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Assistant Manager
Wendy's
Ashland, Kentucky
07.2022 - 11.2023
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for food safety.
- Monitored inventory levels and placed orders to maintain stock availability for menu items.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints promptly to foster positive dining experiences and brand loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Overnight Stocker
Kroger
Columbus, Ohio And Ashland, Kentucky
12.2021 - 07.2022
- Stocked shelves efficiently to maintain product availability and enhance customer satisfaction.
- Organized merchandise displays to maximize visibility and promote sales initiatives.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Operated equipment safely, adhering to company safety protocols during overnight shifts.
- Assisted in unloading delivery trucks, ensuring proper storage of incoming products.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Education
GED -
Paul G Blazer High School
Ashland, KentuckySkills
Customer focus
Complaint handling
Building rapport
Assertiveness
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Timeline
Customer Service Host
Walmart
07.2025 - Current
Sales Associate
Walmart
12.2023 - 07.2025
Assistant Manager
Wendy's
07.2022 - 11.2023
Overnight Stocker
Kroger
12.2021 - 07.2022
GED -
Paul G Blazer High School