Emily Payano
Columbus,OH
Summary
Dynamic and results-driven professional with extensive experience at Tim Hortons, excelling in customer service and team leadership. Proven ability in cash handling and conflict resolution, fostering a positive work environment. Recognized for maintaining high food safety standards while training staff to enhance operational efficiency. Bilingual, enhancing communication with diverse clientele.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Crew Member
Tim Hortons
Columbus, OH
07.2023 - 10.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Crew Member
Tim Hortons
Columbus, OH
04.2019 - 08.2022
- Ensured all menu items were prepared in accordance with health and safety standards.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Maintained cleanliness of work area throughout shift.
- Verified that prepared food met quality standards prior to serving it to customers.
Shift Supervisor
Tim Hortons
Columbus, OH
01.2017 - 04.2019
- Resolved conflicts between staff members in a timely manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assigned tasks to team members based on their strengths and skill sets.
- Trained new employees on company policies and procedures.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Sandwich Artist
Tim Hortons
Columbus, OH
08.2016 - 05.2017
- Ensured all menu items were prepared in accordance with health and safety standards.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Operated cash registers to process payments from customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Crew Member
Tim Hortons
Columbus, OH
01.2016 - 06.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cashier
Dollar Tree
Columbus, OH
09.2015 - 01.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Shift Manager
Dunkin' Donuts
The Bronx, NY
09.2009 - 09.2014
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored inventory levels and placed orders for supplies as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between staff members in a professional manner.
Education
GED -
Theodore Roosevelt High School
The Bronx, NY06-2006
Skills
- Cash handling
- Inventory management
- Food safety
- Customer service
- Team leadership
- Conflict resolution
- Bilingual interpretation
Certification
I'm serve safe.
Languages
Spanish
Professional
Timeline
Crew Member
Tim Hortons
07.2023 - 10.2024
Crew Member
Tim Hortons
04.2019 - 08.2022
Shift Supervisor
Tim Hortons
01.2017 - 04.2019
Sandwich Artist
Tim Hortons
08.2016 - 05.2017
Crew Member
Tim Hortons
01.2016 - 06.2016
Cashier
Dollar Tree
09.2015 - 01.2016
Shift Manager
Dunkin' Donuts
09.2009 - 09.2014
GED -
Theodore Roosevelt High School