Emily Payne
Pensacola,FL
Summary
Detail-oriented and dependable administrative professional with hands-on experience in title work, customer service, and dealership operations across Florida and other states. Proficient in handling legal documents, managing computer-based tasks, and completing errands efficiently. Strong interpersonal skills with a background in receptionist duties and client interaction. Certified Notary Public with a commitment to accuracy and organization. Seeking to leverage my administrative skills and dealership knowledge in a fast-paced, customer-focused environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Secretary Manager
9 Mile Autos
06.2024 - Current
- Supported executive team with timely and accurate document preparation, leading to increased productivity
- Executed various tasks as requested by management.
- Managed personal responsibilities efficiently.
- Organized and maintained shop cleanliness.
Receptionist
9 Mile Autos
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Title Manager
9 Mile Autos
06.2024 - Current
- Collaborated with buying customer to resolve complex title issues, ensuring smooth property transactions.
- Enhanced client experience through effective management of tag and title transactions.
- Cultivated long-term relationships with colleagues and clients.
Front Desk Supervisor
Bounce House Of Pensacola
02.2022 - 06.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Education
Roberstdale High School
Robertsdale, AL05.2022
Skills
- Office administration
- Meeting scheduling
- Calendar management
- Document preparation
- Travel arrangements
- Professional correspondence
- Budget planning
- Training and orientation
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Public relations
Certification
Notary Public Of Florida
Timeline
Secretary Manager
9 Mile Autos
06.2024 - Current
Receptionist
9 Mile Autos
06.2024 - Current
Title Manager
9 Mile Autos
06.2024 - Current
Front Desk Supervisor
Bounce House Of Pensacola
02.2022 - 06.2024
Roberstdale High School