Summary
Overview
Work History
Education
Skills
Extracurricular
Interests
Timeline
Server

Emily Peterson

Des Moines,IA

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Server

Brickyard
07.2023 - Current
  • Provided exceptional customer service, ensuring guest satisfaction through attentive interactions and prompt response to inquiries.
  • Managed multiple tables efficiently during peak hours, coordinating orders and maintaining a smooth dining experience.

Special Education Associate

Urbandale Community School District
09.2023 - 01.2025
  • Supported individualized education plans through tailored instructional strategies for diverse learning needs.
  • Assisted in assessing student progress and adapting learning materials to support academic growth.
  • Collaborated with educators to implement effective classroom management techniques enhancing student engagement.

Contact Center Rep

Athene
09.2022 - 07.2023
  • Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
  • Processed policy changes and claims requests, ensuring compliance with company guidelines.

Assistant Manager

Hertz
03.2021 - 07.2022
  • Streamlined operational processes, enhancing efficiency in daily vehicle rentals and returns.
  • Collaborated with team members to implement customer service training programs, improving client satisfaction scores.
  • Developed and maintained inventory management systems, ensuring accurate tracking of fleet availability.

Sales Associate

Fleet Farm
07.2020 - 03.2021
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained product displays and ensured compliance with store merchandising standards.

Warehouse Package handler

FedEx
04.2020 - 10.2020
  • Operated material handling equipment to efficiently transport packages within warehouse environment.
  • Sorted and organized packages for accurate shipping, reducing processing time.

Bank Teller

Peoples Bank
01.2020 - 04.2020
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
  • Maintained cash drawer integrity, balancing daily transactions with precision.

Customer Service Representative

Palmer Group Temp Agency
09.2019 - 11.2019
  • Typing working with Health Benefits. Call Center Agent with customer care and computer navigation.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Call Center Representative

Midwest Professional Temp Staffing
06.2019 - 09.2019
  • Facilitated effective communication between customers and departments to resolve issues promptly.
  • Managed high-volume inbound calls, ensuring customer satisfaction through attentive service.
  • Documented customer interactions in CRM systems, maintaining accurate records for future reference.

Doggy Daycare/ Kennel Attendant

Wags
08.2018 - 05.2019
  • Supervised daily care and feeding of dogs, ensuring adherence to health and safety standards.
  • Maintained cleanliness and organization of kennel facilities, promoting a safe environment for animals.

Cashier

Fareway Stores
07.2016 - 08.2018
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted customers with product inquiries and ensured positive shopping experiences.

Education

No Degree - Human Resources Management

Coursera
Remote
06.2025

Associate of Arts - General Studies in Liberal Arts

Des Moines Area Community College (DMACC)
Ankeny, IA
02.2018

Urbandale High School
Urbandale, IA
01.2017

Skills

  • Dedicated work ethic
  • Outstanding customer support
  • Efficient cash transactions
  • Client relationship management
  • Strategic team guidance
  • Collaborative decision-making
  • Attentive listening
  • Detail-oriented data management
  • Problem-solving skills
  • Effective troubleshooting skills
  • Support resolution skills
  • Managing incoming phone communications

Extracurricular

High School Band, Urbandale High School: 2013 - 2017 Varsity Track and Field, Urbandale High School: 2013 - 2017

Interests

  • Personal Development and Self-Improvement
  • Going back to school to become a radiology technician
  • Watching Movies and TV Shows

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Timeline

Special Education Associate

Urbandale Community School District
09.2023 - 01.2025

Server

Brickyard
07.2023 - Current

Contact Center Rep

Athene
09.2022 - 07.2023

Assistant Manager

Hertz
03.2021 - 07.2022

Sales Associate

Fleet Farm
07.2020 - 03.2021

Warehouse Package handler

FedEx
04.2020 - 10.2020

Bank Teller

Peoples Bank
01.2020 - 04.2020

Customer Service Representative

Palmer Group Temp Agency
09.2019 - 11.2019

Call Center Representative

Midwest Professional Temp Staffing
06.2019 - 09.2019

Doggy Daycare/ Kennel Attendant

Wags
08.2018 - 05.2019

Cashier

Fareway Stores
07.2016 - 08.2018

No Degree - Human Resources Management

Coursera

Associate of Arts - General Studies in Liberal Arts

Des Moines Area Community College (DMACC)

Urbandale High School

Similar Profiles

CREATE PROFILE