EMILY PHAM
Phillipsburg,New Jersey
Summary
Detail-oriented in all fields of work. Always willing to aid and work with others. Organized, dependable and works hard. Strong interpersonal skills as well as problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Sparkle Nails
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Interact and aid approximately 40 clients on average per day.
- Manage approximately 25 incoming calls per day from clients.
- Corresponded with clients through phone calls and text messages.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff to maximize efficiency and team productivity.
Certified Nail Technician
Sparkle Nails
07.2020 - Current
- Grew repeat client base through effective marketing and customer service.
- Cultivated interpersonal skills by building positive relationships with others.
- Manage approximately 6 to 10 clients on average per day.
- Attention to detail while completing assignments.
- Kept tidy and organized area to comply with cleanliness standards.
- Educated clients on proper use of salon products.
- Collaborated with team members to coordinate color palettes and designs for special events or themed occasions.
- Oversaw schedule to manage appointments of new and existing clients.
- Followed proper safety and sanitation guidelines while performing nail services.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Astrophysics
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2025
Associate of Science - Mathematics
Northampton Community College
Bethlehem, PA05.2023
Skills
- Detail oriented
- Hard working
- Time management
- Organization skills
- Collaborative
- Critical thinking
- Dependable and Responsible
Affiliations
- Phi Theta Kappa
Certification
- Licensed nail technician - 2021- current
- Licensed wax technician- 2021- current
Timeline
Receptionist
Sparkle Nails
01.2022 - Current
Certified Nail Technician
Sparkle Nails
07.2020 - Current
Bachelor of Science - Astrophysics
Rutgers, The State University of New Jersey
Associate of Science - Mathematics
Northampton Community College
- Licensed nail technician - 2021- current
- Licensed wax technician- 2021- current
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