Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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EMILY PHAM

Phillipsburg,New Jersey

Summary

Detail-oriented in all fields of work. Always willing to aid and work with others. Organized, dependable and works hard. Strong interpersonal skills as well as problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Sparkle Nails
01.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Interact and aid approximately 40 clients on average per day.
  • Manage approximately 25 incoming calls per day from clients.
  • Corresponded with clients through phone calls and text messages.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted internal staff to maximize efficiency and team productivity.

Certified Nail Technician

Sparkle Nails
07.2020 - Current
  • Grew repeat client base through effective marketing and customer service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Manage approximately 6 to 10 clients on average per day.
  • Attention to detail while completing assignments.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Educated clients on proper use of salon products.
  • Collaborated with team members to coordinate color palettes and designs for special events or themed occasions.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Science - Astrophysics

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2025

Associate of Science - Mathematics

Northampton Community College
Bethlehem, PA
05.2023

Skills

  • Detail oriented
  • Hard working
  • Time management
  • Organization skills
  • Collaborative
  • Critical thinking
  • Dependable and Responsible

Affiliations

  • Phi Theta Kappa

Certification

  • Licensed nail technician - 2021- current
  • Licensed wax technician- 2021- current

Timeline

Receptionist

Sparkle Nails
01.2022 - Current

Certified Nail Technician

Sparkle Nails
07.2020 - Current

Bachelor of Science - Astrophysics

Rutgers, The State University of New Jersey

Associate of Science - Mathematics

Northampton Community College

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EMILY PHAM