Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Philbee

Abingdon,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Graham Hospital
11.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved customer complaints using established follow-up procedures.

Pharmacy Technician

Graham Hospital
10.2021 - 11.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.

Warehouse Associate

Gates
04.2018 - 09.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.

Caregiver

Redoak Estates
01.2018 - 04.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Personal Assistant

Help At Home Homecare
02.2016 - 01.2018
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Janitorial Worker

VSI
09.2015 - 10.2016
  • Swept hard surface floors using broom or push broom dust mop.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Sanitized break area kitchen counters, tables and sinks.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.

Personal Assistant

Western Illinois Home Health
04.2015 - 05.2016
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Education

High School Diploma -

Farmington Central
Farmington, IL
05.2012

Skills

  • Insurance Verification
  • Patient Check-In
  • Registration Management
  • Pre-Admission Requests
  • Training Coordination
  • Problem-Solving
  • Customer Service
  • HIPAA Compliance
  • Appointment Scheduling
  • Registration and Admissions
  • Quality Assurance
  • Multitasking and Organization
  • Financial Procedures Adherence

Timeline

Patient Access Representative

Graham Hospital
11.2022 - Current

Pharmacy Technician

Graham Hospital
10.2021 - 11.2022

Warehouse Associate

Gates
04.2018 - 09.2020

Caregiver

Redoak Estates
01.2018 - 04.2018

Personal Assistant

Help At Home Homecare
02.2016 - 01.2018

Janitorial Worker

VSI
09.2015 - 10.2016

Personal Assistant

Western Illinois Home Health
04.2015 - 05.2016

High School Diploma -

Farmington Central

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Emily Philbee