Emily Pierce
Summary
Flexible Patient Service Representative experienced in managing patient charts, processing payments, and scheduling procedures. Delivered exceptional customer service through strong communication and multitasking abilities. Committed to contributing to team success and enhancing patient experiences.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Patient Service Representative Call Center Lead
Elizabeth Wende Breast Care
Rochester, New York
10.2016 - Current
- Oversaw call center activities in the absence of management
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Assisted patients with insurance verification and benefits explanation.
- Provided compassionate support to patients during their visits and procedures.
- Responded to incoming calls and inquiries with professionalism, enhancing patient experience.
- Communicated with healthcare providers to verify referral requirements and documentation.
- Assisted in implementing electronic referral system, improving referral processing time.
Key Holder
Jo-Ann Stores LLC
Rochester, New York
05.2015 - 12.2017
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Oversaw store operations during shifts to enhance customer experiences.
- Guided customers in product selection, delivering personalized service.
- Trained new team members on store policies and procedures effectively.
- Executed accurate transactions using point-of-sale systems to maintain operational flow.
Peer Ambassador
Monroe Community College
Rochester, New York
09.2013 - 08.2016
- Guided new students in navigating campus resources and support services to enhance their transition experience.
- Assisted in training new peer ambassadors on program protocols.
- Developed informational materials for student orientation sessions.
- Developed brochures, flyers, and other informational documents to effectively promote services available to students.
- Maintained accurate records of student interactions to ensure follow-up and continuity of support during office hours and through email and phone communications.
Education
Phlebotomy -
Bryant & Stratton College
NY 05.2018 - 08.2018
Associate of Applied Science - Biotechnology
Monroe Community College
Rochester, NY 09.2013 - 05.2016
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- Appointment management
- Referral processing
- Call center operations
- Medical terminology
- Problem solving
- Time management
- Team leadership
- Effective communication
- Client communication
- Compassionate care
References
References available upon request.
Timeline
Phlebotomy -
Bryant & Stratton College
05.2018 - 08.2018
Patient Service Representative Call Center Lead
Elizabeth Wende Breast Care
10.2016 - Current
Key Holder
Jo-Ann Stores LLC
05.2015 - 12.2017
Peer Ambassador
Monroe Community College
09.2013 - 08.2016
Associate of Applied Science - Biotechnology
Monroe Community College
09.2013 - 05.2016