Tycia Mobley

Customer service

• Provided exceptional customer service to ensure customer satisfaction.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided accurate information about products and services to customers.
• Answered customer inquiries via phone, email, and chat.
• Conducted regular follow-up calls with customers after resolving their issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Resolved customer complaints promptly and efficiently.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Data entry

• Performed data entry from paper documents, emails, and other sources into computer systems.
• Maintained confidentiality of sensitive information.
• Maintained updated knowledge of industry trends related to data entry operations.
• Followed up on pending tasks until completion.
• Scanned documents into appropriate databases for storage purposes.
• Verified accuracy and completeness of data entry into the database system.
• Created spreadsheets to track data entries.
• Reviewed existing information for accuracy and made necessary corrections.
• Diagnosed system errors and implemented solutions to resolve them.
• Ensured compliance with company policies and procedures regarding technical support operations.
• Resolved escalated customer service issues in a timely manner.
• Developed system documentation, user manuals, FAQs, troubleshooting guides.
• Documented all activities related to technical support including processes, updates, changes made.

• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Registered new patients into practice management software program accurately entering demographic information.
• Inspected equipment to ensure proper working order prior to use on patients.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Provided assistance to medical staff in performing minor surgical procedures.
• Organized patient charts before each day's clinic sessions began.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Collected samples from patients for laboratory testing purposes.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Filed insurance claims forms in accordance with applicable regulations.
• Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Documented notes during patient visits.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Assisted back office patient processes to reduce office wait times.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.