Emily Poikey
Hudsonville
Summary
Results-oriented Business Analyst specializing in content delivery, project execution, risk management, and process optimization. Translates stakeholder needs into actionable requirements to achieve business objectives. Experienced in client engagement and resource planning, fostering cross-functional collaboration. Leverages data-driven insights from a healthcare background to enhance efficiency and drive program success.
Overview
9
9
years of professional experience
Work History
Business Analyst
Acentra Health
06.2023 - Current
- Translated stakeholder feedback into actionable requirements, improving content development and workflow efficiency.
- Evaluated processes to optimize operational efficiency and scalability across content initiatives.
- Liaised between clients and internal teams, delivering updates and managing expectations to ensure alignment.
- Supported program delivery by tracking timelines, budgets, and risk identification.
- Coordinated scheduling, capacity planning, and resource allocation, assessing scope changes to facilitate project execution.
Senior Business Analyst
Streamline Healthcare Solutions, LLC
11.2018 - 06.2023
- Spearheaded project management for over 10 successful EHR implementations, overseeing go-live processes.
- Leveraged SQL Management Studio to diagnose and refine EHR capabilities, ensuring seamless transitions.
- Authored technical documentation detailing clinical workflows and EHR software functionalities.
- Conducted client consultations to clarify project objectives and establish timelines.
- Addressed technical issues to improve client satisfaction and ensure software reliability.
Client Support/Software Specialist
Streamline Healthcare Solutions, LLC
Kalamazoo
08.2017 - 11.2018
- Resolved technical issues, enhancing software reliability and boosting client satisfaction.
- Conducted user acceptance testing for 20+ accounts, confirming quality of software releases.
- Promoted from intern due to accelerated skill development and expanded responsibilities.
Education
Bachelor of Science - Health Informatics and Health Information Management
Western Michigan University
Skills
- Requirements gathering
- Documentation
- Workflow analysis
- Data mapping
- Data integration
- SQL
- Software testing
- Agile
- Scrum
- JIRA
- Confluence
- Communication
Timeline
Business Analyst
Acentra Health
06.2023 - Current
Senior Business Analyst
Streamline Healthcare Solutions, LLC
11.2018 - 06.2023
Client Support/Software Specialist
Streamline Healthcare Solutions, LLC
08.2017 - 11.2018
Bachelor of Science - Health Informatics and Health Information Management
Western Michigan University