Summary
Overview
Work History
Education
Skills
Timeline
background-images

Emily Portillo

Ontario,CA

Summary

Passionate esthetician with a proven track record at Massage Envy Spa, specializing in advanced facial techniques and exceptional customer service. Increased client retention through personalized skincare consultations and effective follow-ups. Expert in acne treatment, enhancing client satisfaction while driving spa retail sales and revenue growth through strategic upselling. Always prioritizing education and trainings to enhance my services.

Overview

5
5
years of professional experience

Work History

Esthetician

Massage Envy Spa
01.2024 - Current
  • Assisted in providing skincare consultations to clients, addressing individual needs and concerns.
  • Performed facials and skin treatments while adhering to safety and sanitation protocols.
  • Maintained cleanliness of treatment areas and equipment, ensuring a hygienic environment for clients.
  • Developed knowledge of various skincare products and techniques to enhance client satisfaction.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Increased client retention rate through attentive follow-up procedures after each appointment to encourage rebooking.

Wax Specialist

European Wax Center
01.2023 - 12.2023
  • Performed various waxing services while ensuring client comfort and satisfaction.
  • Educated clients on post-wax care to enhance results.
  • Maintained cleanliness and organization of waxing stations in compliance with health regulations.
  • Increased salon revenue by 30% through upselling at-home products and providing excellent care.
  • Maintained regular client list and successfully handled walk-in customers.

Receiving Clerk

Costco Wholesale Corp
06.2020 - 01.2023
  • Received and inspected incoming shipments for accuracy and quality compliance.
  • Maintained organized inventory records using warehouse management systems.
  • Coordinated with vendors to resolve discrepancies in orders and delivery schedules.
  • Assisted in training new staff on receiving procedures and safety protocols.

Education

Bachelor of Science - Nursing

Nightingale College
Ogden, UT
04-2028

Skills

  • Customer service
  • Spa retail sales
  • Advanced facial techniques
  • Acne treatment expert

Timeline

Esthetician

Massage Envy Spa
01.2024 - Current

Wax Specialist

European Wax Center
01.2023 - 12.2023

Receiving Clerk

Costco Wholesale Corp
06.2020 - 01.2023

Bachelor of Science - Nursing

Nightingale College

Similar Profiles

CREATE PROFILE
Emily Portillo