Emily Presson
O'Fallon,MO
Summary
Detail-oriented front desk professional with expertise in medical coding, patient scheduling, and customer service. Dedicated to enhancing patient experiences and streamlining operations.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Midwest Family Wellness
Dardenne, Missouri
07.2025 - Current
- Led front desk operations and supervised staff at Midwest Family Wellness, ensuring smooth daily functions.
- Assisted with patient inquiries and delivered exceptional customer service, enhancing patient satisfaction.
- Collaborated with healthcare providers to streamline communication processes.
- Anticipated guests' needs and responded to requests with efficiency, improving overall guest experience.
Front Desk Coordinator
Total Access Urgent Care
O'Fallon, Missouri
11.2024 - 07.2025
- Welcomed patients and visitors to urgent care facility, ensuring a positive first impression.
- Facilitated patient intake by managing forms and verifying insurance information, streamlining process.
- Scheduled appointments efficiently using the clinic's management system.
- Organized digital and physical filing systems for records and correspondence, improving access and efficiency.
- Assessed medical codes on patient records for accuracy.
Education
Clinical Coding Associate -
St. Louis Community College
St Louis, MO05-2027
High School Diploma -
Fort Zumwalt South High School
City Of Saint Peters, MO05-2024
Skills
- Front desk operations
- Patient scheduling
- Office management
- Records management
- Medical coding
- Customer service
- Attention to detail
Timeline
Front Desk Supervisor
Midwest Family Wellness
07.2025 - Current
Front Desk Coordinator
Total Access Urgent Care
11.2024 - 07.2025
Clinical Coding Associate -
St. Louis Community College
High School Diploma -
Fort Zumwalt South High School