Emily Putch
Houston ,TX
Summary
M.S. graduate in Human Resource Development with a specialization in mental health, committed to fostering inclusive and high-performing teams. Demonstrated expertise in designing engaging learning programs that enhance employee well-being and align talent strategies with organizational objectives. Proven ability to drive workforce development initiatives that contribute to overall business success.
Overview
6
6
years of professional experience
Work History
Access Line Specialist
The Harris Center for Mental Health and IDD
Houston, TX
08.2022 - Current
- Manage a high volume of calls, offering information on mental health services, and community resources.
- Recognize and assess the risk of suicide and homicide, connecting at-risk individuals to crisis intervention.
- Provide emotional support to callers in distress.
- Developed a training module for new-hire employees.
- Assist in training new hires.
- Led a needs assessment project to enhance department operations.
Server
Bubbas 33
Corpus Christi, TX
10.2020 - 07.2022
- Delivered exceptional service in a fast-paced, high-volume environment.
- Received training in onboarding processes.
Cashier
The Home Depot
Corpus Christi, TX
03.2020 - 10.2020
- Operated the cash register, collected payments, and provided accurate change.
- Learned product knowledge to assist customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Server
Cheddar's Scratch Kitchen
Corpus Christi, TX
03.2019 - 04.2020
- Delivered exceptional service in a fast-paced, high-volume environment.
- Cross-trained as a host to assist with greeting and escorting customers.
Education
Master of Science - Human Resource Development
University of Texas At Tyler
Tyler, TX12.2024
Bachelor of Arts - Psychology, Minor in Human Resources
Texas A&M University At Corpus Christi
Corpus Christi, TX05.2022
Skills
- Microsoft Office
- Training and Development
- Data Collection and Analysis
- Mental Health Advocacy
- Adaptability
- Communication
Timeline
Access Line Specialist
The Harris Center for Mental Health and IDD
08.2022 - Current
Server
Bubbas 33
10.2020 - 07.2022
Cashier
The Home Depot
03.2020 - 10.2020
Server
Cheddar's Scratch Kitchen
03.2019 - 04.2020
Master of Science - Human Resource Development
University of Texas At Tyler
Bachelor of Arts - Psychology, Minor in Human Resources
Texas A&M University At Corpus Christi
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