EMILY QUINTANA
RANCHOS DE TAOS
Summary
Results-driven professional with a proven track record of driving growth and enhancing team performance. Achieved significant year-over-year revenue increases at S&P Data through exceptional customer service and financial reporting. Expertise in critical thinking and office management, developed during tenures at Smiths Food And Drug and TAOS MEDICAL GROUP, ensures operational excellence and compliance.
Overview
11
11
years of professional experience
Work History
Front End Team Lead
Smiths Food And Drug
Taos
12.2020 - 08.2025
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Hired employees and processed hiring-related paperwork.
- Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Supervised, successful, well-supplied, and highly organized establishment, thanks to consistent oversight and regular cleanliness inspections.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Medical Assistant
TAOS MEDICAL GROUP
TAOS
01.2018 - 02.2025
- Managed the distribution of prescribed injections, medications, and treatments under physician guidance.
- Verified appointment times with patients, preparing charts, pre-admission, and consent forms.
- Organized charts, documents, and supplies to maintain team productivity.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Monitored vital signs of patients in the clinical setting.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Communicated with pharmacies for prescription refills on behalf of the supervising physician.
- Contacted medical facilities to schedule patients for admission.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests, as requested by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back-office patient processes to reduce office wait times.
Account Manager
S&P Data
Rio Rancho
01.2015 - 12.2020
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
- Identified areas for improvement in current systems or processes related to sales operations.
- Supported sales team members in driving growth and development.
- Coordinated with other departments regarding order status updates and delivery schedules.
- Consistently secured new accounts, increasing year-over-year revenue.
- Performed sales consultations and educated clients on products and services.
Education
Certificate - Medical Technology
Carrington College
Albuquerque, NM03-2012
Some College (No Degree) - Business Management
University of Phoenix
Phoenix, AZSkills
- Customer service
- Accounting
- Financial reporting
- Exit interviews
- Employee recognition
- Training coordination
- Onboarding process
- Critical thinking
- Bookkeeping
- Schedule management
- Office management
Affiliations
- Head Bookkeeper.
- HR.
- Lead Front End Manager
Timeline
Front End Team Lead
Smiths Food And Drug
12.2020 - 08.2025
Medical Assistant
TAOS MEDICAL GROUP
01.2018 - 02.2025
Account Manager
S&P Data
01.2015 - 12.2020
Certificate - Medical Technology
Carrington College
Some College (No Degree) - Business Management
University of Phoenix
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