Emily Quintanilla
Summary
Dedicated medical assistant skilled in patient scheduling, phlebotomy, and HIPAA compliance. Proven ability to enhance patient relationships and streamline communication, ensuring high-quality care delivery.
Detail-oriented professional with experience in data entry and patient intake processes. Skilled in maintaining compliance with safety protocols and enhancing operational efficiency, ready to contribute to improved patient care and satisfaction.
Compassionate MA with strong customer service skills and a focus on patient-centric care. Experienced in coordinating communication between patients and healthcare providers, driving engagement and retention.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Assistant
Genesis HealthCare
Smyrna, GA
04.2025 - 05.2026
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake processes, ensuring accurate data collection and verification.
- Administered medications and injections as directed by physicians.
- Coordinated communication between patients and medical staff to enhance care delivery.
- Conducted routine laboratory tests, maintaining compliance with safety protocols.
- Trained new medical assistants on office procedures and best practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Developed and maintained strong patient relationships to promote satisfaction and retention.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Data Input Specialist
Apto Solutions Inc.
Atlanta, GA
10.2024 - 11.2025
- Managed data entry processes to ensure accuracy and consistency across multiple systems.
- Conducted regular audits to identify discrepancies and implement corrective actions.
- Trained new team members on data input procedures and best practices.
- Developed streamlined workflows to enhance operational efficiency in data processing tasks.
- Collaborated with IT professionals to troubleshoot technical issues affecting the speed or accuracy of data input operations.
- Assisted in training new hires, ensuring proper understanding of company procedures and software systems.
- Maintained high levels of productivity by consistently meeting or exceeding data input quotas.
Phone Sales Representative
Nationwide
Marietta, GA
11.2021 - 10.2024
- Developed strong customer relationships through effective communication and active listening techniques.
- Executed sales strategies to meet and exceed monthly quotas consistently.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Trained new representatives on product knowledge and sales techniques to improve team performance.
Food Service Handler
SUBWAY®Restaurants
Marietta, GA
08.2019 - 11.2021
- Prepared and assembled food items according to established standards and procedures.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Operated food service equipment, including ovens, grills, and slicers, with adherence to safety protocols.
- Assisted in training new team members on food handling and customer service best practices.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Implemented proper food handling techniques to maintain safe cooking practices.
Appointment Scheduler
Benevis
Marietta, GA
01.2018 - 05.2019
- Scheduled appointments efficiently using dental practice management software.
- Coordinated patient communications to enhance engagement and retention.
- Managed multi-line phone systems to facilitate seamless appointment bookings.
- Developed and maintained organized patient records for improved accessibility.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Waitress
Costa Mar Mariscos
Marietta, GA
01.2015 - 04.2017
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Managed dining area efficiency, ensuring timely food delivery and order accuracy.
- Collaborated with kitchen staff to streamline communication and improve service flow.
- Trained new staff on menu knowledge, service protocols, and cash handling procedures.
Education
Medical Assistant -
Gwinnett College
GA10.2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Appointment setting
- Fluent in English and Spanish
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Genesis HealthCare
04.2025 - 05.2026
Data Input Specialist
Apto Solutions Inc.
10.2024 - 11.2025
Phone Sales Representative
Nationwide
11.2021 - 10.2024
Food Service Handler
SUBWAY®Restaurants
08.2019 - 11.2021
Appointment Scheduler
Benevis
01.2018 - 05.2019
Waitress
Costa Mar Mariscos
01.2015 - 04.2017
Medical Assistant -
Gwinnett College