Emily Raisanen
Westland,Michigan
Summary
Dependable server/bartender successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server/Bartender
TGIF Fridays Restaurant
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties including setting up and preparing for incoming shifts.
- Trained new employees on preparing and delivering drinks, handling food, and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Served high customer volumes during special events, nights, and weekends.
Shift Leader
Firehouse Subs
08.2018 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
No Degree -
Michigan State University
East Lansing, MISkills
- Guest Engagement
- Communcation
- Order Management
- Suggestive Selling
- Regulatory Compliance
- Hospitality Service Expertise
- Team Leadership
- Complex Problem-Solving
- Customer Service
- Creative Mixology
- New Hire Training
Timeline
Server/Bartender
TGIF Fridays Restaurant
08.2021 - Current
Shift Leader
Firehouse Subs
08.2018 - 06.2020
No Degree -
Michigan State University
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