Emily Reidenbach
McCalla
Summary
Resourceful Lead Assistant Manager known for high productivity and efficient task completion. Specializes in team leadership, operational management, and customer service excellence. Excels in communication, problem-solving, and adaptability, ensuring smooth operations and positive outcomes in challenging environments.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Lead Assistant Manager
Rack Room Shoes Inc.
Hoover
12.2016 - Current
- Supervised daily operations and staff activities in a retail footwear environment.
- Trained new team members on customer service and sales techniques.
- Implemented staff scheduling to optimize coverage during peak hours.
- Coordinated inventory management and stock replenishment procedures.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Analyzed store data to identify trends or potential opportunities for growth.
- Maintained accurate records of employee attendance, payroll, and other related documents.
Election Worker
Jefferson County Courthouse
Birmingham
07.2016 - 11.2016
- Ensured compliance with election laws and procedures throughout voting day.
- Distributed ballots to voters, ensuring they were given the correct ballot type.
- Confirmed that all required documents were signed before allowing a voter to proceed with casting their ballot.
- Processed absentee ballots according to established protocols.
- Trained new absentee poll workers on operational procedures and best practices.
- Assisted in the preparation of ballots for upcoming elections.
- Conducted post-election audits as required by state law or local ordinances.
- Provided support services such as answering phones, filing paperwork.
Certified Nursing Assistant
Self Nursing Home
Hueytown
04.2011 - 07.2016
- Monitored vital signs and reported changes to nursing staff.
- Documented resident care and observations accurately in medical records.
- Assisted residents with daily personal care tasks and activities.
- Trained new staff on proper caregiving techniques and procedures.
- Maintained a clean and safe environment for all residents.
Education
BBA - Business
University of Alabama At Birmingham
Birmingham, AL 08.2007 - 05.2011
Mcadory High-school
McCalla, ALSkills
- Operations management
- Inventory management
- Visual merchandising
- Customer relationship management
- Data analysis
- Staff scheduling
- Team management
- Administrative support
Timeline
Lead Assistant Manager
Rack Room Shoes Inc.
12.2016 - Current
Election Worker
Jefferson County Courthouse
07.2016 - 11.2016
Certified Nursing Assistant
Self Nursing Home
04.2011 - 07.2016
BBA - Business
University of Alabama At Birmingham
08.2007 - 05.2011
Mcadory High-school