Open To Work
EMILY RIEGER
New Berlin
Summary
Clinical operations and quality improvement leader with progressive experience spanning bedside nursing, charge leadership, data analytics, and multisite healthcare operations management. Proven ability to partner with physicians, executives, finance, and IT teams to improve care delivery, optimize workflows, ensure regulatory compliance, and drive measurable financial and quality outcomes. Brings a strong clinical foundation combined with systems thinking, data-driven decision-making, and a patient-centered approach to organizational improvement.
Overview
12
12
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Operations Manager
Springfield Clinic
08.2023 - Current
- Provide operational leadership for multisite outpatient clinical operations, overseeing staffing models, productivity, scheduling, and clinical support functions.
- Partner with physician leaders, executives, finance, and IT to align operational performance with organizational and patient care goals.
- Identified and recovered over $1 million in missed revenue through charge capture analysis, wRVU review, and workflow redesign.
- Lead workforce planning, onboarding, and performance management to improve engagement, retention, and provider readiness.
- Ensure regulatory compliance and audit readiness through proactive review, education, and corrective action planning.
- Drive process improvement initiatives that enhance access, efficiency, and patient experience across service lines.
Quality & Data Analyst Registered Nurse
Springfield Clinic
10.2022 - 08.2023
- Led quality and performance improvement initiatives across women’s health services, focusing on outcomes, safety, and care coordination.
- Analyzed clinical and operational data to identify risks, variations, and improvement opportunities.
- Partnered with physicians, APPs, nursing, and quality teams to redesign workflows aligned with evidence-based and regulatory standards.
- Supported accreditation readiness, EHR optimization, and standardized documentation practices.
Procedure Cath Lab Charge RN
HSHS St. John's
01.2020 - 10.2022
- Led daily operations in a high-volume procedural Cath Lab, supporting cardiology, vascular, and interventional radiology services.
- Collaborated directly with cardiologists, anesthesiologists, interventional radiologists, and surgical teams to ensure safe, efficient, evidence-based care.
- Provided advanced clinical support for cardiac catheterizations, angioplasties, stent placements, and complex vascular procedures.
- Oversaw patient flow, procedural readiness, and post-procedure recovery planning to minimize delays and optimize outcomes.
IMC Charge Nurse
Springfield Memorial Hospital
01.2018 - 11.2021
- Directed daily operations of a 30+ bed Intermediate Care Unit, caring for high-acuity patients requiring continuous telemetry and ventilator support.
- Managed staffing assignments, admissions, discharges, and nurse-to-patient ratios to ensure safe and efficient care delivery.
- Collaborated with hospitalists, intensivists, respiratory therapists, and specialty services to coordinate care, and escalate concerns appropriately.
- Mentored and supported nursing staff in a fast-paced, high-acuity environment, while maintaining regulatory and documentation standards.
Patient Care Technician/Unit Secretary
Springfield Memorial Hospital
04.2015 - 01.2018
- Supported inpatient unit operations through direct patient care, coordination of scheduling and communication, and collaboration with nursing and interdisciplinary teams.
Health Information Management Associate
Springfield Memorial Hospital
05.2014 - 04.2015
- Maintained and audited electronic health records to ensure accuracy, confidentiality, and compliance with HIPAA and regulatory standards.
Education
Masters of Science - Executive Nursing
01.2024 - Current
Bachelor's Degree - Nursing
01.2024
Associate Degree - Nursing ADN
01.2018
Associate Degree - Science
01.2016
Skills
- Clinical operations
- Quality improvement
- Executive collaboration
- Provider engagement
- Data and analytics
- Regulatory compliance
- Revenue optimization
- Workforce leadership
- Process improvement
Certification
Registered Nurse- Illinois
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Chamberlain University - Masters of Science, Executive Nursing
01.2024 - Current
Operations Manager - Springfield Clinic
08.2023 - Current
Quality & Data Analyst Registered Nurse - Springfield Clinic
10.2022 - 08.2023
Procedure Cath Lab Charge RN - HSHS St. John's
01.2020 - 10.2022
IMC Charge Nurse - Springfield Memorial Hospital
01.2018 - 11.2021
Patient Care Technician/Unit Secretary - Springfield Memorial Hospital
04.2015 - 01.2018
Health Information Management Associate - Springfield Memorial Hospital
05.2014 - 04.2015
Chamberlain University - Bachelor's Degree, Nursing
Lincoln Land Community College - Associate Degree, Nursing ADN
Lincoln Land Community College - Associate Degree, Science