Emily Rivera
Dallas,TX
Overview
2026
2026
years of professional experience
Work History
Waitress Trainer
Taco-Lingo
10.2024 - 09.2025
- Trained new waitstaff on service protocols and menu knowledge, leading to improved team efficiency.
- Monitored staff performance and provided constructive feedback, resulting in enhanced customer service skills.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Promoted teamwork among staff members through collaboration, creating a positive work atmosphere.
Cashier
Levines'
07.2023 - 10.2024
- Operated cash register, processed transactions, and ensured accurate cash handling.
- Assisted customers with inquiries and resolved issues, boosting overall satisfaction.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, strengthening customer relations and fostering loyalty.
Lead Barista
Starbucks
03.2022 - 07.2023
- Coordinated with team members to optimize daily operations during peak hours.
- Trained new team members using positive reinforcement and effective coaching techniques.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Monitored inventory levels to proactively identify shortages and communicated needs to management.
Amazon Fulfillment Associate
Amazon
Coppell, Texas
- Packed customer orders with precision and speed, ensuring adherence to Amazon quality standards.
- Scanned and verified items using handheld scanners and warehouse technology to maintain packing accuracy.
- Met daily productivity and performance goals in a fast-paced environment.
- Coordinated daily operations and logistics to streamline workflows and enhance overall efficiency.
Education
High School Diploma -
Sunset HighSchool
Dallas, TX5 2023
Skills
- Rapid and adaptive
- Critical thinking and problem-solving
- Leadership
- Cross-functional collaboration
- Fluent in oral and written translation in English and Spanish
- Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
Languages
Spanish
Native/ Bilingual
Timeline
Waitress Trainer
Taco-Lingo
10.2024 - 09.2025
Cashier
Levines'
07.2023 - 10.2024
Lead Barista
Starbucks
03.2022 - 07.2023
Amazon Fulfillment Associate
Amazon
High School Diploma -
Sunset HighSchool