Emily Rivera
Camden
Summary
Results-oriented Customer Service Professional with a strong background in team leadership and problem-solving. Skilled in training staff to improve operational efficiency and ensure food safety. Expertise in inventory management, loss prevention, and vendor negotiation, alongside a proven ability to oversee cost control and labor management initiatives. Committed to fostering a positive work environment while driving success in fast-paced settings.
Overview
7
7
years of professional experience
Work History
target team leader
Target
haddon township nj
08.2025 - 02.2026
- Supervised team members to enhance store operations and maintain service standards.
- Coordinated daily tasks to improve customer service interactions and satisfaction.
- Resolved customer inquiries and complaints promptly and effectively.
- Collaborated with management to develop strategies for team performance improvement.
- Conducted performance reviews to assess team member development and align goals.
- Trained new staff on company policies and procedures.
- Managed inventory levels to ensure product availability on shelves.
- Monitored daily workflow to ensure compliance with established policies and procedures.
Team Member
Burger King
Pennsauken
01.2025 - 02.2025
- Delivered exceptional customer service in fast-paced restaurant environment.
- Trained new employees on service procedures and best practices to ensure consistent customer satisfaction.
- Processed customer payments using cash registers accurately.
- Prepared and cooked food items adhering to safety and quality standards.
- Operated kitchen equipment and maintained functionality to support smooth kitchen operations.
- Maintained cleanliness and organization of work areas to promote a safe and efficient work environment.
- Followed food safety guidelines to ensure compliance with health regulations.
Customer Service Representative
Wawa
04.2024 - 02.2025
- Assisted customers with inquiries and provided information to enhance their experience
- Resolved unforeseen issues to maintain service continuity and customer satisfaction
- Served food items to customers
- Assisted customers with fuel purchases
- Cashier and checkout
- Handled cash transactions accurately
- Replenished food inventory on shelves
- Organized snacks by order and expiration dates to ensure product quality and availability
Crew Trainer
McDonalds
06.2019 - 01.2024
- Trained employees in customer service, food safety, and performance standards to enhance operational compliance.
- Taught new team members correct procedures for all areas of operations.
- Evaluated crew performance during shifts to offer constructive feedback and enhance individual skills.
- Set positive example for team members by providing high-quality, efficient service.
- Facilitated discussions to resolve conflicts among disgruntled employees.
- Developed and maintained organizational systems for processes and procedures.
- Monitored food expiration dates to uphold safety standards and prevent waste.
Education
High School Diploma -
Collingswood High School
Collingswood, NJ06-2025
Some College (No Degree) - Medical Assistant
American Institute
2201 NJ38 E Cherry Hill, NJ 08002 US04-2026
Skills
- Team leadership
- Leadership skills
- Employee training
- Daily operations oversight
- Shift scheduling
- Inventory management
- Time management
- Organizational skills
- Problem solving
- Conflict resolution
- Effective communication
- Communication skills
- Team collaboration
- Customer service
- Active listening
Languages
- English
- Spanish
Timeline
target team leader
Target
08.2025 - 02.2026
Team Member
Burger King
01.2025 - 02.2025
Customer Service Representative
Wawa
04.2024 - 02.2025
Crew Trainer
McDonalds
06.2019 - 01.2024
High School Diploma -
Collingswood High School
Some College (No Degree) - Medical Assistant
American Institute