Joanne Medeiros-Pimentel
Norton,MA
Summary
Dynamic team leader with a proven track record in fostering collaboration and enhancing team performance. Expertise in coaching, project management, and effective communication to drive measurable success.
Overview
15
15
years of professional experience
Work History
Target Team Leader
Target
North Easton, MA
10.2022 - Current
- Collaborated with team members to achieve project goals and enhance communication.
- Assisted in organizing team meetings to ensure project alignment and progress tracking.
- Supported training sessions for new team members, fostering a collaborative environment.
- Contributed to problem-solving discussions, promoting innovative solutions within the team.
- Documented team processes to improve workflow efficiency and knowledge sharing.
- Engaged in continuous learning to adapt to new tools and technologies relevant to the role.
- Provided feedback on team performance, encouraging growth and development among peers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Assistant Manager
Janie and Jack Outlet
Wrentham, MA
10.2015 - 10.2022
- Supervised daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and merchandising.
- Coordinated visual merchandising efforts to create appealing displays aligned with brand standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
M.I.T. Manager in Training
American Eagle Outfitters, Inc
Wrentham, MA
04.2015 - 10.2022
- Led training programs to enhance team performance and operational efficiency.
- Developed standard operating procedures to streamline daily activities.
- Analyzed workflow processes to identify areas for improvement and implement solutions.
- Mentored junior staff on best practices and company policies to ensure compliance.
Chocolate Advisor
Lindt Factory Outlet
Wrentham, MA
09.2013 - 09.2022
- Advised customers on product selection and chocolate pairings, enhancing their shopping experience.
- Educated clientele on chocolate origins, production methods, and flavor profiles to elevate brand loyalty.
- Demonstrated product features and benefits through engaging tastings, driving customer interest and sales.
- Collaborated with team members to optimize inventory management and presentation of merchandise displays.
Sales Stock Lead
American Eagle Outfitters, Inc
Wrentham, MA
06.2013 - 04.2015
- Oversaw inventory management, ensuring optimal stock levels across all departments.
- Trained and mentored team members on sales floor operations and customer engagement strategies.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Coordinated restocking schedules to maintain product availability during peak shopping hours.
Store Manager
Wet Seal Clothing Store
Natick, MA
10.2010 - 11.2012
- Oversaw daily store operations, ensuring optimal inventory levels and presentation standards.
- Led team training initiatives, enhancing staff performance and customer service skills.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring practices.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Developed scheduling efficiencies, improving workforce management and meeting customer demands.
- Conducted performance evaluations, mentoring staff for career advancement opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Bristol Plymouth Regional High School
Business Management/Culinary ArtsSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Work planning
- Goal setting
- Overseeing daily activities
- Daily workflow improvement
- Safety
- Relationship building
- Safety processes and procedures
- Staff education and training
- Process improvement
- Team building
- Coaching
- Mentoring
- Client support
- Cash handling
- Flexible schedule
- Client service
- Shift scheduling
- Evaluating employee work
- Team Check-ins
- Performance evaluations
- Influencing skills
- Employee evaluation
- Feedback delivery
- Onboarding and orientation
- Key performance indicators
- Sales expertise
- Expectation setting
- Employee training
- Task delegation
- Project management
- Team assessment
- Time management
- Multitasking
- Customer service
- Organizational skills
- Decision-making
- Project planning
- Positive attitude
- Teamwork
- Reliability
- Effective communication
- Adaptability and flexibility
- Scheduling and coordinating
- Self motivation
Languages
Portuguese
Native or Bilingual
Timeline
Target Team Leader
Target
10.2022 - Current
Assistant Manager
Janie and Jack Outlet
10.2015 - 10.2022
M.I.T. Manager in Training
American Eagle Outfitters, Inc
04.2015 - 10.2022
Chocolate Advisor
Lindt Factory Outlet
09.2013 - 09.2022
Sales Stock Lead
American Eagle Outfitters, Inc
06.2013 - 04.2015
Store Manager
Wet Seal Clothing Store
10.2010 - 11.2012
High School Diploma -
Bristol Plymouth Regional High School