Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Genavy Cervantes

Milwaukee,WI

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

6
6
years of professional experience

Work History

Target Team Leader

Target
04.2021 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Barista/Student Manager

Brew Cafe
08.2018 - 01.2021
  • Trained staff in department procedures and requirements to build cohesive and successful team.
  • Kept facility clean and neat with regular attention to maintenance demands.
  • Conducted performance evaluations for student employees, providing constructive feedback and guidance aimed at facilitating professional growth.
  • Oversaw discipline procedures, ensuring fair treatment of all parties involved while upholding established policies.

Education

Bachelor of Arts - Psychology

University of Wisconsin Milwaukee
Milwaukee, WI
05.2024

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Goal Setting
  • Time Management
  • Verbal and written communication

References

  • Jamil Thomas, (414) 243-8902,
  • Aimee Ramos (262) 337-1983
  • David McKown (920) 213-7265

Timeline

Target Team Leader

Target
04.2021 - Current

Barista/Student Manager

Brew Cafe
08.2018 - 01.2021

Bachelor of Arts - Psychology

University of Wisconsin Milwaukee
Genavy Cervantes