Emily Roche
Escondido,CA
Summary
Dynamic Medical Assistant with extensive experience at Scripps Healthcare, excelling in patient scheduling and electronic health record management. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and fluent in Spanish, fostering trust and ensuring quality care in diverse environments.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Scripps Healthcare
Rancho Bernardo, CA
07.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Documented patient vital signs, histories and maintained accurate electronic health records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Prepared lab specimens for diagnostic evaluation.
Patient Service Representative
Scripps Healthcare
Rancho Bernardo, CA
12.2020 - Current
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Communicated effectively with patients regarding insurance verification and coverage options.
- Provided support in resolving patient inquiries and concerns, ensuring high satisfaction levels.
- Collaborated with healthcare providers to streamline patient intake processes and documentation accuracy.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Complex Authorization Specialist
TriWest Healthcare Alliance
San Diego, CA
08.2015 - 09.2020
- Analyzed complex authorization requests to ensure compliance with healthcare regulations and policies.
- Collaborated with cross-functional teams to streamline authorization processes, enhancing efficiency and accuracy.
- Reviewed clinical documentation for completeness, identifying discrepancies and facilitating timely resolutions.
- Coordinated closely with insurance companies to verify coverage details, expediting the approval process for clients.
- Requested and prepared documentation required to support medical necessity for services being authorized.
- Verified eligibility and compliance with authorization requirements for service providers.
Medical Assistant
Graybill Medical Group
Escondido, CA
04.2011 - 06.2015
- Supported inventory management by tracking medical supplies and equipment.
- Documented patient histories and maintained accurate electronic health records.
- Educated patients on medication usage and post-treatment care protocols.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Obtained client medical history, medication information, symptoms, and allergies.
Cphw
Neighborhood Health Association
Escondido, CA
09.2007 - 04.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conduct weekly prenatal classes for our prenatal patients
- Manage all incoming and outing referrals for the department
- Schedule appropriate appointments for specialty of care
- Managed patient flow for provider’s daily schedule
Education
No Degree - Medical Assistant
Maric College
Vista, CAHigh School Diploma -
Foothills
San Marcos, CA06-2004
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Data entry
- CPR
- Fluent in Spanish
Timeline
Medical Assistant
Scripps Healthcare
07.2025 - Current
Patient Service Representative
Scripps Healthcare
12.2020 - Current
Complex Authorization Specialist
TriWest Healthcare Alliance
08.2015 - 09.2020
Medical Assistant
Graybill Medical Group
04.2011 - 06.2015
Cphw
Neighborhood Health Association
09.2007 - 04.2011
No Degree - Medical Assistant
Maric College
High School Diploma -
Foothills