Emily Rodriguez
Lock Haven,PA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I am very goal driven and have a passion for serving customers to the best of my abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSS II
Woodlands Bank
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Loan Specialist
OneMain Financial
01.2021 - 10.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
Head Teller/Customer Service Representative
Jersey Shore State Bank
05.2018 - 01.2021
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on banking products and services.
Education
High School Diploma -
Rockledge Senior High School
Rockledge, FL05.2014
Skills
- Organization
- Call Management
- Report Generation
- Scheduling
- Account Updating
- Product Knowledge
- Complaint Resolution
- Client Relations
Certification
- 440 Agent License - 2014-2018
Timeline
CSS II
Woodlands Bank
10.2021 - Current
Loan Specialist
OneMain Financial
01.2021 - 10.2021
Head Teller/Customer Service Representative
Jersey Shore State Bank
05.2018 - 01.2021
High School Diploma -
Rockledge Senior High School
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