Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Rollins

Phoenix,AZ

Summary

Reliable worker reluctant to learn new techniques and experiences. Knowledgeable about product merchandising, shrink and keeping a safe and clean environment. I am a loyal worker hence staying in retail for a year and half proving superior work ethic and customer service skills.

Overview

2
2
years of professional experience

Work History

Bakery Clerk

Albertsons
Phoenix, AZ
04.2021 - Current


  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations
  • Opened and closed department by myself
  • Helped cake decorator with fruit tarts, celebration cakes, and cupcakes.

Drive up and Go

Albertsons
Phoenix, AZ
01.2022 - 03.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maximized efficiency by scanning items quickly and completing as many as 4 orders per hour.
  • Conferred with customers to understand needs and make targeted Product or Service recommendations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Made sure delivery drivers showed up in time and ordering new drivers to ensure products get to customers on time
  • Opened and closed department doing all required tasks and making sure department is sanitary.

Education

Highschool Diploma -

North Pointe Preparatory
Phoenix, AZ
05.2021

Skills

  • Safety and Cleanliness Standards
  • Adaptable and Flexible
  • Customer Service
  • Merchandise Receiving and Handling
  • Item Ticketing and Pricing
  • Shrink Reduction
  • Ability to Lift 40 Pounds
  • Stocking and Shelving
  • Telephone Etiquette
  • Cake Decorating
  • Positive Customer Engagement
  • Goal-Driven
  • Delivery Arrangements
  • Cross trained

Timeline

Drive up and Go

Albertsons
01.2022 - 03.2022

Bakery Clerk

Albertsons
04.2021 - Current

Highschool Diploma -

North Pointe Preparatory

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Emily Rollins