Emily Royalty
Morgantown,IN
Summary
Dynamic customer service professional with extensive experience at Texas Roadhouse, excelling in guest relations and team collaboration. Proven ability to enhance dining experiences through effective communication and detail-oriented order management. Recognized for improving efficiency and fostering customer loyalty, while adeptly handling high-pressure situations and training new team members.
Overview
3
3
years of professional experience
Work History
Host
Texas Roadhouse Restaurant
Columbus, IN
02.2023 - Current
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlist efficiently, optimizing guest flow during peak hours. Improving table turnover rates and guest satisfaction.
- Trained new hosts on procedures, enhancing team performance and guest experience.
- Resolved guest inquiries and concerns promptly, maintaining positive restaurant reputation.
- Developed strong relationships with regular patrons, fostering customer loyalty and repeat visits.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
To-Go Server
Texas Roadhouse
Columbus, IN
02.2023 - Current
- Implemented organization strategies for packaging and labeling orders, ensuring accuracy and minimizing errors during peak hours.
- Developed strong relationships with regular customers, fostering loyalty and repeated business through personalized service.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeated business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Asking guests if you would like anything else or if they wanted to get extra things added on their order upselling the order
Assistant Guest Relations Manager
Texas Roadhouse
Columbus, IN
11.2024 - 03.2025
- Coordinated logistics for large group outings, accommodating parties of 10 and beyond.
- Conducted table visits to ensure guest satisfaction and proper food and beverage service.
- Coordinated and corrected meal delivery to multiple customers, maintaining optimal food temperature and supervising order correctness prior to departure from service area.
- Assisted with various tasks on the floor, including marking tables, seating guests, and delivering drinks to tables. Supported team members by running board and taking orders efficiently.
Education
High School Diploma -
Brown County High School
Nashville, IN05.2024
Associate of Science - Nursing
Ivy Tech Community College of Columbus
Columbus, IN04.2026
Skills
- Customer service
- Guest relations
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Detail-oriented
- Up-selling techniques
Timeline
Assistant Guest Relations Manager
Texas Roadhouse
11.2024 - 03.2025
Host
Texas Roadhouse Restaurant
02.2023 - Current
To-Go Server
Texas Roadhouse
02.2023 - Current
High School Diploma -
Brown County High School
Associate of Science - Nursing
Ivy Tech Community College of Columbus