Emily Rubio-Landa
Buda
Summary
Dynamic and customer-focused professional with extensive experience at Northern Tool Equipment, excelling in cash handling and loss prevention. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Recognized for Mentoring and guiding team members, fostering a collaborative environment that improved productivity. Served as a go-to resource for team members, providing training and support that reduced errors. Independently managed project tasks and delegated responsibilities while fostering a collaborative team environment. Committed to integrity and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Cashier
Northern Tool Equipment
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Implemented effective loss prevention strategies, significantly reducing shrinkage rates within the Hardlines department.
- Supported loss prevention efforts by conducting bag checks according to company policy.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Gas Station Clerk
QuikTrip
05.2022 - 04.2023
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Rang up customers' orders by scanning products and keying prices into register.
- Facilitated sales of services and goods.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Moe & Gene Johnson High School
Buda, TXNo Degree -
Phlebotomy USA
Austin Tx Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Refunds and exchanges
- ID verification
- Inventory management
- Inventory control
- Returns processing
- Loss prevention
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Northern Tool Equipment
10.2023 - Current
Gas Station Clerk
QuikTrip
05.2022 - 04.2023
High School Diploma -
Moe & Gene Johnson High School
No Degree -
Phlebotomy USA
Similar Profiles
Jason LadnierJason Ladnier
Mechanic at Northern Tool + EquipmentMechanic at Northern Tool + Equipment
Radha Krishna SaramRadha Krishna Saram
Senior Performance Engineer at Northern Tool + EquipmentSenior Performance Engineer at Northern Tool + Equipment
Stanford HallStanford Hall
Forklift Operator/Inventory Control at Northern Tool EquipmentForklift Operator/Inventory Control at Northern Tool Equipment
MARGRET CHAPFIKAMARGRET CHAPFIKA
RN – Med/Surg/Telemetry (Travel Nurse) at CrossCountry - Methodist University HospitalRN – Med/Surg/Telemetry (Travel Nurse) at CrossCountry - Methodist University Hospital
Diana MedinaDiana Medina
Registered Nurse at Nexion Health CareRegistered Nurse at Nexion Health Care