Emily Russell
Gastonia,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
27
27
years of professional experience
Work History
Server
Viva Tequis Taqueria And Cantina
Gastonia, NC
03.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled customer inquiries and resolved complaints efficiently to enhance satisfaction.
Manager
Sakura Japanese Restaurant
Gastonia, NC
02.2018 - Current
- In charge of a full staff of servers.
- Accomplished multiple tasks within established timeframes.
- Oversaw daily operations to ensure exceptional customer service and dining experience.
- Coordinated scheduling and staff assignments to maintain optimal restaurant staffing levels.
- Managed vendor relationships to ensure timely delivery of high-quality ingredients and supplies.
Server/Bartender
Nicks Steak and Taphouse
Gastonia, NC
03.2014 - 01.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables efficiently while maintaining attention to detail.
Server/Hostess
Sakuras Restaurant
Gastonia, NC
03.2009 - 02.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders to enhance guest satisfaction.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Maintained knowledge of menu offerings, enhancing guest recommendations and upselling opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Community Based Services (CBS Paraprofessional)
Renaissance Farms of the Carolinas
Gastonia, NC
03.1999 - 09.2006
- Supported daily classroom activities, ensuring smooth transitions and effective time management.
- Assisted in implementing individualized education plans for students with diverse learning needs.
- Collaborated with teachers to create engaging classroom environments that promote student participation.
Education
High School Diploma - Therapeutic Massage
Gaston College
Gastonia, NC05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Service prioritization
- Team collaboration
- Guest relations management
Timeline
Server
Viva Tequis Taqueria And Cantina
03.2022 - Current
Manager
Sakura Japanese Restaurant
02.2018 - Current
Server/Bartender
Nicks Steak and Taphouse
03.2014 - 01.2015
Server/Hostess
Sakuras Restaurant
03.2009 - 02.2014
Community Based Services (CBS Paraprofessional)
Renaissance Farms of the Carolinas
03.1999 - 09.2006
High School Diploma - Therapeutic Massage
Gaston College