Emily Saba
Hudson,MA
Summary
Dynamic professional with a proven track record at The Silver Lounge Restaurant, excelling in customer service and staff training. Leveraged exceptional interpersonal skills and organizational abilities to enhance guest experiences and streamline operations. Achieved significant improvements in service efficiency and customer satisfaction, demonstrating a strong work ethic and high energy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Server Trainer
The Silver Lounge Restaurant
2024.05 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with Aloha system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Associate Behavioral Therapist
Beacon ABA
2023.10 - 2024.04
- Collected session data to aid in treatment planning and assessment.
- Reduced challenging behaviors by conducting functional behavior assessments and implementing appropriate interventions developed by the BCBA.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented behavioral intervention plans created by clinical supervisors.
- Improved client communication skills through the use of evidence-based language training techniques such as PECS and sign language.
File Clerk
Stop & Shop
2023.06 - 2023.09
- Assisted File Maintenance department head carry out all daily and weekly responsibilities.
- Acting as department head during permanent department head vacations and personal days.
- Printed out daily paper work reflecting perishable and non-perishable price changes, price inaccuracies, and daily notes to ensure price accuracy throughout the store.
- Identified and resolved price inaccuracies for all departments by communicating with department heads and other associates.
- Established strong relationships with store managers and department heads, ensuring seamless collaboration for in-store events and promotions.
- Printed and made new tags/signs for various in-store items to reflect accurate pricing and sales.
PFS Shopper, File Clerk
Stop & Shop
2022.05 - 2023.05
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Carried out file maintenance clerk responsibilities
Cashier, PFS Shopper, File Clerk
Stop & Shop
2020.05 - 2021.08
Server/To-Go Server
The Silver Lounge Restaurant
2018.05 - 2019.12
Hostess
The Silver Lounge Restaurant
2015.06 - 2017.08
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers by bussing and setting up tables, ensuring the dining area was ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating the wait list simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Cantor
St. Joseph Guardian of the Holy Family Parish
2020.03 - Current
- Leading the congregation in song, fostering a sense of unity and spiritual growth among members.
- Training young or new cantors through individual mentoring and group workshops.
- Provides singing for weekend masses, holy days of obligation, weddings, funerals, and adoration services.
- Rehearsing and preparing hymn selections prior to each mass.
Education
Bachelor of Arts - Music
Anna Maria College
Paxton, MA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Menu Memorization
- Interpersonal Skills
- Organizational Skills
- Team Collaboration
- Staff Training
- Attention to Detail
- Relationship Building
- High Energy and Stamina
Certification
- ServSafe Alcohol - Valid until 5/10/2027
- Adult and Pediatric First Aid/CPR/AED Certification, American Red Cross - Valid until 2/22/2026
Timeline
Server/Server Trainer
The Silver Lounge Restaurant
2024.05 - Current
Associate Behavioral Therapist
Beacon ABA
2023.10 - 2024.04
File Clerk
Stop & Shop
2023.06 - 2023.09
PFS Shopper, File Clerk
Stop & Shop
2022.05 - 2023.05
Cashier, PFS Shopper, File Clerk
Stop & Shop
2020.05 - 2021.08
Cantor
St. Joseph Guardian of the Holy Family Parish
2020.03 - Current
Server/To-Go Server
The Silver Lounge Restaurant
2018.05 - 2019.12
Hostess
The Silver Lounge Restaurant
2015.06 - 2017.08
Bachelor of Arts - Music
Anna Maria College
- ServSafe Alcohol - Valid until 5/10/2027
- Adult and Pediatric First Aid/CPR/AED Certification, American Red Cross - Valid until 2/22/2026
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