Emily Santiago
Wauregan,CT
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective complaint resolution and product knowledge. Reliable and composed under pressure, I consistently deliver results while fostering positive client relationships and ensuring compliance with operational standards.
Overview
2027
2027
years of professional experience
Work History
Customer Service Cashier
Home Depot
- Processed customer transactions efficiently using Point of Sale (POS) systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean, organized checkout areas to enhance customer experience.
- Handled cash and electronic payments accurately, ensuring compliance with policies.
Personal Care Assistant
GT Independence-Self Directed Care
Wauregan, CT
08.2023 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided personal hygiene support, ensuring comfort and dignity for all clients.
- Collaborated with healthcare professionals to create tailored care plans for individuals.
- Monitored client well-being, identifying changes and reporting concerns to appropriate personnel.
Emergency Medical Technician
Senior Care Emergency Medical Services
The Bronx, NY
05.2006 - 01.2018
- Administered basic life support and first aid to patients in emergency situations.
- Operated emergency medical equipment, ensuring readiness for all patient care scenarios.
- Collaborated with healthcare professionals to coordinate patient transport and treatment plans.
- Documented patient information accurately, maintaining compliance with regulatory requirements.
- Trained new EMTs on protocols, equipment usage, and safety procedures effectively.
- Responded swiftly to emergency calls, demonstrating quick decision-making skills under pressure.
- Implemented best practices for infection control and patient safety during transport procedures.
- Evaluated patient conditions continuously to provide critical updates to medical personnel during emergencies.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Education
High School Diploma -
City As School
Bronx, NY01-2002
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Product knowledge
Customer focus
Customer inquiries
Data entry proficiency
Timeline
Personal Care Assistant
GT Independence-Self Directed Care
08.2023 - Current
Emergency Medical Technician
Senior Care Emergency Medical Services
05.2006 - 01.2018
Customer Service Cashier
Home Depot
High School Diploma -
City As School