Emily Santos Cruz
Allentown,PA
Summary
Customer-oriented, with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Verizon Sales Representative
Verizon Wireless
11.2024 - Current
- Developed strong relationships with clients to enhance customer loyalty and retention
- Analyzed sales data to identify trends and optimize product offerings
- Trained new team members on sales techniques and company policies
- Collaborated with marketing team to create promotional strategies and campaigns
- Managed inventory levels to ensure availability of high-demand products
- Conducted product demonstrations to educate customers on features and benefits
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Streamlined sales process, reducing time from lead to close.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Key Holder
JOANN Fabrics and Crafts
05.2021 - 08.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed 5-7 employees.
Merchandiser
Lowes Home Improvment
08.2022 - 05.2023
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Displayed appropriate signage for products and sales promotions.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Helped customers locate desired items and assisted with carrying heavy loads.
Ride Operator
Dorney Park
05.2018 - 05.2021
- Checked seatbelts of riders to maximize safety and manage risk.
- Pulled down safety bars and secured riders according to specified attraction details.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Communicated with manager to discuss ride maintenance or repair issues.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
High School Diploma -
William Allen High School
Allentown, PA06.2020
Skills
- Loss Prevention
- Employee Oversight
- Team Training and Development
- Customer Service
- Daily Reporting
- Inventory Monitoring
- Bilingual Spanish
- Flexible Schedule
- Microsoft Office
- Active Listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Verizon Sales Representative
Verizon Wireless
11.2024 - Current
Merchandiser
Lowes Home Improvment
08.2022 - 05.2023
Key Holder
JOANN Fabrics and Crafts
05.2021 - 08.2023
Ride Operator
Dorney Park
05.2018 - 05.2021
High School Diploma -
William Allen High School