Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerard Bentley

Bayonne,NJ

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Verizon Sales Representative

AGame Solutions Inc.
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Locksmith

Hoboken Lock & Supply
09.2021 - 12.2023
  • Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
  • Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
  • Used key cutting machines to duplicate or cut new keys.
  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
  • Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.

Rigger/ Telehandler Operator

Bayonne Dry Dock & Repair
05.2016 - 03.2020
  • Rigged for heavy lifts according to blueprint requirements.
  • Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
  • Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
  • Worked at heights and in confined spaces without difficulty.
  • Assisted in the development of lift plans, considering factors such as load weights, rigging capacities, and crane positioning.
  • Maintained precise records of all rigging equipment used on projects, ensuring accurate inventory management and timely replacements when necessary.

Education

BBA - Business Administration/Accounting

Strayer University
Piscataway, NJ
12.2026

High School Diploma -

Bayonne High School
Bayonne, NJ
06.2012

Skills

  • Customer Service

  • Customer Relations

  • Customer Relationship Building

  • Interpersonal communication skills

  • Product and service knowledge

  • Problem-solving abilities

  • Critical Thinking

  • Computer Proficiency

  • Public speaking abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Verizon Sales Representative

AGame Solutions Inc.
01.2024 - Current

Locksmith

Hoboken Lock & Supply
09.2021 - 12.2023

Rigger/ Telehandler Operator

Bayonne Dry Dock & Repair
05.2016 - 03.2020

BBA - Business Administration/Accounting

Strayer University

High School Diploma -

Bayonne High School

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Gerard Bentley