Emily Sarmiento Gudino
Sarasota,FL
Summary
Dedicated host with strong customer service and problem-solving skills. Known for optimizing guest experiences through effective communication and reservation management.
Overview
4
4
years of professional experience
Work History
Host
Pier 22
Bradenton, Florida
11.2023 - Current
- Greeted and seated guests promptly upon arrival, enhancing service flow and guest satisfaction.
- Managed reservation system, optimizing guest seating during peak hours.
- Provided menus and detailed daily specials to enhance customer knowledge.
- Maintained cleanliness of dining area throughout service to ensure pleasant environment.
- Resolved customer inquiries and concerns swiftly, contributing to a positive dining experience.
- Collaborated with team members, fostering a cohesive environment that improved guest experiences.
- Anticipated customer needs, delivering exceptional service consistently.
- Managed incoming calls efficiently during busy shifts, ensuring prompt responses.
Cashier/Ice Cream Server
corwins
Bradenton, Florida
05.2022 - Current
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Processed customer transactions with accuracy and efficiency in high-volume retail environment, enhancing customer satisfaction.
- Greeted customers and provided information about store products and services, fostering positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Education
High School Diploma -
Sarasota High School
Sarasota, FL05-2025
Associate of Science - Nursing
State College of Florida
Bradenton, FLSkills
- Reservation management
- Customer service
- Cash handling
- Customer engagement
- Team collaboration
- Multitasking proficiency
- Problem solving
- Conflict resolution
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Host
Pier 22
11.2023 - Current
Cashier/Ice Cream Server
corwins
05.2022 - Current
High School Diploma -
Sarasota High School
Associate of Science - Nursing
State College of Florida