Emily Schmidt
Summary
Results-driven professional with extensive experience in banking, office management, and store operations. Adept at overseeing daily operations, managing teams, and driving organizational efficiency. Skilled in financial management, customer service, and marketing coordination, with a proven track record of streamlining workflows and ensuring compliance with industry regulations. Known for exceptional organizational abilities, attention to detail, and a commitment to delivering superior client experiences. Ready to bring a versatile skill set and proactive approach to a dynamic banking role.
Overview
9
9
years of professional experience
Work History
Office Manager
United Country- Cozort Realty Inc.
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees and agents to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Manager
Alton Quick Connection
10.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Loan Secretary
Alton Bank
01.2019 - 10.2021
- Conducted thorough research on potential borrowers'' backgrounds through credit reports, employment verifications, and public records searches to minimize default risks.
- Maintained strict adherence to data privacy and security protocols by ensuring the secure storage, transmission, and disposal of sensitive client information.
- Managed multiple high-priority tasks simultaneously while maintaining accuracy and attention to detail under tight deadlines.
- Maintained comprehensive knowledge of lending products and regulations, offering informed solutions to clients'' needs.
- Organized complex loan files, enabling quick retrieval of critical documents during the approval process.
- Boosted client satisfaction by providing clear explanations of loan terms, conditions, and repayment options.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
Assistant Manager
Alton Quick Connection
05.2016 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Alton High School
Alton, Missouri05.2016
Skills
- Customer service
- Office management
- Organizational skills
- Bookkeeping
- Document management
- Clerical support
- Credit and collections
- Relationship building
- Scheduling
- Operations management
Timeline
Office Manager
United Country- Cozort Realty Inc.
01.2023 - Current
Assistant Manager
Alton Quick Connection
10.2021 - 01.2023
Loan Secretary
Alton Bank
01.2019 - 10.2021
Assistant Manager
Alton Quick Connection
05.2016 - 01.2019
High School Diploma -
Alton High School
Similar Profiles
Kyle NiceKyle Nice
Realtor at United Country BBB RealtyRealtor at United Country BBB Realty
Joseph KozmaJoseph Kozma
Owner/President at United Country Kozma Auction & Realty, Inc.Owner/President at United Country Kozma Auction & Realty, Inc.
Leah GinnLeah Ginn
Real Estate Agent at United Country Columbia RealtyReal Estate Agent at United Country Columbia Realty