Emily Seastrand
Washingtonville,NY
Summary
Dynamic operations leader with a proven track record of excelling in team building and data analysis. Achieved top-tier district performance while enhancing customer service and food safety standards. Recognized for driving profitability and operational efficiency through strategic coaching and innovative training initiatives.
Overview
9
9
years of professional experience
Work History
Plaza Director Operations
Applegreen
New York
06.2025 - Current
- Oversaw daily operations across 10 national brands, achieving brand compliance and enhancing financial performance.
- Led and supported managers through coaching and hands-on problem-solving to clarify expectations and drive team effectiveness.
- Analyze labor, sales, and cost metrics to adjust strategies, and improve margins.
- Strengthened guest satisfaction by optimizing workflows and service speed while enhancing training quality.
- Partner with HR and senior leadership to correct underperforming units, and resolve staffing or compliance issues.
Assistant Director Operations
Applegreen
New York
02.2025 - 06.2025
- Supported plaza-wide operations, enhancing leadership oversight, staffing, compliance, and financial performance.
- Onboarded new managers and strengthened scheduling, training, and performance routines.
- Facilitated cross-brand coordination and maintained consistent service during Director absences.
District Manager
Dunkin'
New York
11.2023 - 02.2025
- Drove top-tier district performance as one of the Top 1–4 out of 9 District Managers YTD, leading consistent weekly outperformance in sales, labor, and food cost metrics; maintained a strong 20% district labor and 19% food cost, beating budget week over week through disciplined execution, clear coaching, and strong team alignment.
- Oversaw 20+ employees, developed high-performing teams through targeted coaching and daily operational support to enhance performance.
- Enhanced customer satisfaction and operational consistency through data-driven adjustments to processes.
Network Trainer
Dunkin'
New York / New Jersey
01.2023 - 01.2024
- Orchestrated training initiatives to strengthen team capabilities and enhance operational efficiency.
- Redesigned curriculum to incorporate interactive modules and real-time feedback for improved learning outcomes.
- Developed training protocols, promoting continuous improvement and operational efficiency.
- Monitored trainee progress through assessments to identify skill gaps., enhance skills, improve retention, boost service quality.
- Streamlined assessment methods and developed metrics to track progress and identify areas for improvement.
General Restaurant Manager
Dunkin'
New York
01.2022 - 01.2023
- Led a high-volume store with $23,000–$25,000 in weekly sales, outperforming the original $17,000 projection, and delivering strong EBITDA-driven results.
- Consistently beat weekly sales, payroll, and food cost budgets, strengthening profitability and operational efficiency.
- Turned around an underperforming location by driving week-over-week improvements in sales, labor, food cost, and service metrics through disciplined execution and structured coaching.
- Enhanced cost control through optimized scheduling and waste reduction, reinforcing daily operational routines.
- Achieved 98% EcoSure average while maintaining Guest Satisfaction and LTR scores above 90%.
- Trained and developed three General Managers, strengthening bench depth and supporting district-wide leadership readiness.
General Restaurant Manager
Dunkin'
Delray Beach, US
01.2017 - 01.2022
- Managed a high‑volume store generating $45,000 in weekly sales while leading a team of 20+ employees.
- Maintained strong financial discipline with 19% payroll and 21% food cost, consistently supporting profitability.
- Improved service speed and operations, bringing YTD SOS to 147 seconds, meeting brand expectations for high‑volume locations.
- Upheld strong food safety integrity through disciplined standards, consistent coaching, and daily operational routines.
- Built exceptional brand relationships, earning direct recognition when the CEO of Dunkin’ visited the location before remodeledstrong>to acknowledge performance improvements and team results.
- Contributed to the franchise receiving Franchise of the Year, recognizing sustained excellence across operations, service, and leadership impact.
- Implemented digital scheduling tools to improve communication, labor accuracy, and overall efficiency.
- Drove digital engagement by maintaining a 43% digital KPI, strengthening order consistency and operational throughput.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH01-2028
Registered ServSafe Proctor -
ServSafe
06.2026
Food Protection Manager Certification -
ServSafe
10.2025
High School Diploma -
Florida Virtual High School
Florida01.2017
Skills
- Food safety
- Customer service
- Team building
- Employee training
- Project management
- Data analysis
- Accountability measures
Timeline
Plaza Director Operations
Applegreen
06.2025 - Current
Assistant Director Operations
Applegreen
02.2025 - 06.2025
District Manager
Dunkin'
11.2023 - 02.2025
Network Trainer
Dunkin'
01.2023 - 01.2024
General Restaurant Manager
Dunkin'
01.2022 - 01.2023
General Restaurant Manager
Dunkin'
01.2017 - 01.2022
Bachelor of Science -
Southern New Hampshire University
Registered ServSafe Proctor -
ServSafe
Food Protection Manager Certification -
ServSafe
High School Diploma -
Florida Virtual High School