Emily Sedlack
Sicklerville,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Inbound Advocate, Subject Matter Expert
Audi Of America
Auburn Hills, MI
05.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered in vehicle technical support and helped customers navigate websites/apps.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
CSA, Lead CSA
Wawa
Williamstown, New Jersey
08.2013 - 03.2018
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Trained new team members by relaying information on company procedures and safety requirements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Sales Associate, Assistant Manager
Rackroom Shoes
Sicklerville, NJ
07.2010 - 07.2016
- Developed new store location from ground up by hiring and training efficient team.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Generated spreadsheets detailing sales information.
Education
High School Diploma -
Williamstown High School
Williamstown, NJ06.2012
Skills
- High-Volume Environments
- New Technology Innovation
- Training Junior Team Members
- Upbeat and Positive Personality
- Customer Relationship Management
Timeline
Inbound Advocate, Subject Matter Expert
Audi Of America
05.2018 - Current
CSA, Lead CSA
Wawa
08.2013 - 03.2018
Sales Associate, Assistant Manager
Rackroom Shoes
07.2010 - 07.2016
High School Diploma -
Williamstown High School
Similar Profiles
RYAN McMAHONRYAN McMAHON
After Sales Facilitator/Consultant at AUDI OF AMERICAAfter Sales Facilitator/Consultant at AUDI OF AMERICA
Robert GriderRobert Grider
After Sales Facilitator at Audi of AmericaAfter Sales Facilitator at Audi of America
Tina TrisvanTina Trisvan
Digital Buying Experience/ ELMS Manager at Audi of AmericaDigital Buying Experience/ ELMS Manager at Audi of America
Carlene BeharryCarlene Beharry
Forecasting & Fleet Emissions Analyst at Audi Of AmericaForecasting & Fleet Emissions Analyst at Audi Of America
KIERRA PeaseKIERRA Pease
Customer Advocate at Subaru of AmericaCustomer Advocate at Subaru of America